I think the point is:
LR policy is unclear and needs clarified
Dealers do not necessarily follow policy (as evidenced by loan cars)
LR and Dealers are arguing over less than £100. Which in my mind is rather sad. Seems they would rather maximise profit at the expense of upsetting some customers.
Look on the bright side chaps.
I remember picking up my brand new citroen saxo in 1997 for a garage about 20 miles from home. Not thinking i would need them I didnt take and cash or cards with me. With about 2 miles of leaving the dealers the cars low fuel light came on! a nervous journey home!
Still i remember i haggled 2 grand off the £9110 screen price of the car and got 2 years free insurance out of citrroen which at 19 years old was worth over 1k to me. They werent that stingy, but not filling a tank when some people are paying 45k for a car with no discount is a little tight.
As you are all aware, and as I was told by my dealer.....they dont have to do much to sell these.....they are selling themselves...
Since there is such a high demand...they dont need to offer anything!
As many of you have rightly said...it would be good customer service....by the dealer and by land rover....but I guess their attitude is....you get the car....and thats it.....either take it or leave it...as if you leave it...there are more out there who want it
Range Rover Evoque - A sellers market!
(30-11-2011 02:02pm)Urban Splash Wrote: [ -> ]LR and Dealers are arguing over less than £100. Which in my mind is rather sad. Seems they would rather maximise profit at the expense of upsetting some customers.
And all the aggrieved people on here are arguing over less than £100, too! Yes, there is a bit of a screw up but, really, so what?
(cannot decide what sort of smiley would be appropriate a that at point so I won't bother!)
It's actually worse than that, everyone is getting at least half a tank so you are all complaining about less than £50.
Just think you will get to the petrol station a bit sooner and the guy behind the till will tell you what a stunning looking vehicle you have got and you'll soon forget all about it
Oh and I didn't get a full tank with mine if you're wondering
(30-11-2011 03:22pm)Billionaireboysclub Wrote: [ -> ]As you are all aware, and as I was told by my dealer.....they dont have to do much to sell these.....they are selling themselves...
Since there is such a high demand...they dont need to offer anything!
I had the very same statements made to me from a dealership when shopping for a Golf GTI. I found the mere mention of such quite disrespectful to me as an individual. So I drove 30 minutes to another dealership which clearly wanted my business - and did get a discount! Needless to say a customer's memory is long and I bought another vehicle from them and never even used the first dealership for service needs.
A full gas tank/ small discounts etc may not mean much monetarily but to me it's a positive token that can promote future business.
Got mine today after long delays.
1/4 tank of petrol, something wrong with the xenon full beam headlights (heavy mechanical clunking noice on switching on) and most annoyingly (for insurance etc) it was a completely different registration than had been previously notified....
Not good so far...
(29-11-2011 02:08am)tom Wrote: [ -> ]Hi bogstomper where abouts and which dealer did you buy from?
Thanks
Stratstone Edinburgh - today was to be their last day.
I received my car a month ago and only received a 1/4 tank also. I found it ridiculous they did not provide a full tank. I have bought several German marques (many of them launch cars and in high demand) and always received a full tank of fuel. If Land Rover are trying to sell a premium product they should treat their customers properly. Its not like they havent made millions with our deposits lying in their bank accounts for nearly a year for some customers. So far I have found Land rover customer service seriously lacking on many accounts.