Just to clarify that it is not a franchise requirement to hand over the vehicle with a full tank of fuel. The low fuel warning light needs to be extinguished, after that it's down to your individual dealer.
James
With the price of diesel at the moment, a full tank is very much appreciated and expected.
James - looking forward to a full tank of fuel and a bottle of champagne (if it's good enough for Peterborough...) on Wednesday evening.
LP........ I know, exciting news eh? Spencer is aiming to get some photo's at some point on Monday!
Hope to see you Wed!
James
James@LPR - Page 16 of Evoque Handover doc says 'Full Tank of Petrol / Diesel' ?
Stratstone has £40 of fuel on their documents charged at my expense.
Sorry just checked it was on the order form. Is this the same thing?
@J77 - bit of a cheek! Double check what £/litre they use as I bet it is even more than a garage!
Cjfp, trust me there is no requirement. The LR handover document is 1 page and the personalisation sheet as 2. What document are you referring to as I'd like to bring it to LR's attention as being incorrect.
James
got nowt from Peterborough....even missed my bottle od champagne this time!!!
They have a choice of two one up the road from them (rix) normally charged about 6p a litre more or the have tesco in the town which is at 1.38 a litre. Checked order form for the present car and it was the same £40 of fuel, but there was a lot more in it than £40 to be fair.
At the “Point of Order” always:
• Set realistic expectations as to likely delivery time frame/date. Advise all appropriate personnel of the time frame – periodically contacting the customer to reconfirm and advise staff members promptly if there is a change.
• Advise the customer that a comprehensive new-vehicle handover will take approximately 1.5 to 2 hours and ensure that they can commit to this time. If they are unable to set aside the full time, be clear that they must reschedule the delivery. Be courteous but firm.
• Be sure to request and record all Vehicle Personalisation preferences, so the vehicle will be properly programmed for handover.
Between Sale and Delivery always:
• Track the order, check the delivery date commitment and reconfirm with customer.
• Complete the Vehicle Configuration Sheet (located on TOPIXs?) and record customer preferences for available settings.
Just before Delivery always:
• Schedule the vehicle for PDI, personalization setup, accessory installation, full tank of Petrol/Diesel and full detail. Check all when complete.
• The day before delivery, reconfirm delivery arrangements with customer.
The day of/at Delivery always:
• Set time aside prior to customer appointment/delivery. Be organized.
• Check vehicle for general condition, cleanliness, accessories and personalisation preferences.
• Adapt the handover to the time available.
• Complete the purchase/finance and sign documents.
• Introduce customer to product ownership literature:
− Owner’s Handbook
− All applicable supplemental manuals and Service Portfolio
− New-Vehicle Warranty Corrosion Perforation, Warranty, Roadside Assistance
− Service Interval Requirements
• Introduce customer to Service personnel. If direct introductions are not possible, give customer a printed sheet providing contact details for key Service personnel.
• If time is short, prioritize handover feature explanations. Schedule a follow-up appointment to complete and cover all items.
Note: To make the experience more memorable, have the vehicle covered and a welcome board with the customer’s name displayed, Photograph of customer receiving the keys to his/her new vehicle. A small gift may be appropriate, LR/RR memento, flowers, favourite CD/DVD.
After Delivery:
• The period of time just after delivery is when most customers have the most questions regarding the operation of their new vehicle.
• At 2 to 4 days, contact your customer and answer any questions they may have. The customer may be surveyed by Land Rover after delivery.
• At 2 to 3 weeks, now that your customer has had time to become familiar with their new vehicle, contact them again to answer any additional questions. Do not hesitate to schedule another appointment if necessary to provide another opportunity to clarify the operation of any feature that may be unclear. The customer may again be surveyed by LR several weeks after delivery.
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