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Motor sheared off steering rack on 2014 Pure
XFullFatTim
Bat wielding forum enforcer

Posts: 9,264
Joined: Oct 2010
Location: Somewhere between here and there.
Post: #21
RE: Motor sheared off steering rack on 2014 Pure

Part of the Lookers empire - could be worse it could be one of the very few JLR dealerships that are part of the Arnold Clark empire.......... I use Morrisons Land Rover of Bannockburn now absorbed into Pentland which is the John Clark group I think and they have been excellent over the last 30 years of LR owning....... up to last year when I sold my last RRS

Now driving a 2018MY Mini Countryman Cooper S E All4 PHEV, alongside my 1996 Defender
TDi300. I hope to be back in a new Land Rover in late 2019 or early 2020 but am having a short break
To try something different
(This post was last modified: 18-08-2019 01:34am by XFullFatTim.)
18-08-2019 01:33am
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ronnbiss
 

Posts: 4
Joined: Oct 2019
Location: Scotland
Post: #22
RE: Motor sheared off steering rack on 2014 Pure

Good morning. Stumbled on this forum as I seem to have the same issue: wife went to take our 14 plate Evoque out of the garage and horrible grinding sound on turning the steering wheel without any dashboard warning lights. Currently waiting for the RAC flat-bed to take it to Parks. So also Scotland! Is there something in the air?

Interested to know if anyone has had more luck getting JLR to contribute to costs as I intend to try the same once the problem is confirmed. Electric power steering went on my Peugot last year and was replaced fully by Peugot as an acknowedged problem with model and year. I liked life better when cars were simple!
07-10-2019 10:07am
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argyll
 

Posts: 3
Joined: Aug 2019
Location: Argyll
Post: #23
RE: Motor sheared off steering rack on 2014 Pure

(07-10-2019 10:07am)ronnbiss Wrote:  Good morning. Stumbled on this forum as I seem to have the same issue: wife went to take our 14 plate Evoque out of the garage and horrible grinding sound on turning the steering wheel without any dashboard warning lights. Currently waiting for the RAC flat-bed to take it to Parks. So also Scotland! Is there something in the air?

Interested to know if anyone has had more luck getting JLR to contribute to costs as I intend to try the same once the problem is confirmed. Electric power steering went on my Peugot last year and was replaced fully by Peugot as an acknowedged problem with model and year. I liked life better when cars were simple!


That sounds like the issue described in this thread. I spent a deal of time researching it, looking at the recall that took place in Canada for corrosion due to salting of the roads in winter. I found JLR very reasonable in dealing with me on this. Partly I think because I was well informed and this forum helped with that, and I suppose partly because I explained that my disco sport is the one of many JLR cars I've owned from new. The final settlement was JLR agreed to pay 80% of the costs. I was left with just under £500 to contribute which I was unhappy with but also realistic that it was a fair settlement. Hope this helps.
07-10-2019 10:16am
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ronnbiss
 

Posts: 4
Joined: Oct 2019
Location: Scotland
Post: #24
RE: Motor sheared off steering rack on 2014 Pure

[quote='argyll' pid='117342' dateline='1570439786']

Thanks for the prompt response. Your comments about salt and Canada may well explain part of the problems especially as I live well north of the "snow line"!

80% sounds pretty reasonable and if I get that I would be happy. It is always worth googling these things as that is how I discovered that Peugot would replace their motor for free. So internet forums do have their uses.

Thanks again. I will update as and when I get a response from JLR as it may help others.
07-10-2019 10:28am
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bee
 

Posts: 329
Joined: Mar 2014
Location: lincolnshire (seaside) uk
Post: #25
RE: Motor sheared off steering rack on 2014 Pure

Would it be good advice for all owners of this model to have the bolts replaced with the steel coated updated bolts.

2013 auto sicillian yellow special edition. with all the goodies supplied with this model.
07-10-2019 07:39pm
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ronnbiss
 

Posts: 4
Joined: Oct 2019
Location: Scotland
Post: #26
RE: Motor sheared off steering rack on 2014 Pure

(07-10-2019 07:39pm)bee Wrote:  Would it be good advice for all owners of this model to have the bolts replaced with the steel coated updated bolts.

Quick update as I have just had a call back from Parks. Confirmed the source of the problem being the bolts so I would certainly recommend anyone with a similar age of vehicle having the bolts replaced to prevent a future big bill. Especially if salt corrosion is a potential problem.

Cost-wise the new rack is £3250 and JLR have offered to pay 50%. This apparently is based on the age of the vehicle, years out of warranty etc. Not too bad but short of the 80% mentioned by Argyll. Might try pushing a bit further!
08-10-2019 12:04pm
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ronnbiss
 

Posts: 4
Joined: Oct 2019
Location: Scotland
Post: #27
RE: Motor sheared off steering rack on 2014 Pure

Going direct to JLR and then being patched back to Parks I got them up to 60%.

Spoke to the local service manager about replacing bolts to prevent the issue. His advice was that this may not prevent failure as the motor housing and rack are similar alloys and if the bolts didn't go then the mountings would go instead with the same result. Not sure if that helps at all really!
08-10-2019 01:11pm
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bee
 

Posts: 329
Joined: Mar 2014
Location: lincolnshire (seaside) uk
Post: #28
RE: Motor sheared off steering rack on 2014 Pure

I better get saving then.

2013 auto sicillian yellow special edition. with all the goodies supplied with this model.
08-10-2019 07:29pm
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