Post Reply 
 
Thread Rating:
  • 7 Votes - 3.86 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Hi Everyone!
CRC@LandRover
 

Posts: 298
Joined: Aug 2011
Location: Coventry
Post: #211
RE: Hi Everyone!

Hi John,

Please check your inbox, I have sent you a PM.

Many thanks,
Pete

Please note although Land Rover will try to assist you with your issue, we are unable to provide any technical advice. This account is available between 0900 and 17:00 hours Monday – Friday. Outside of this time if you require assistance, please drop us a Private Message and we'll get back to you.
05-03-2014 09:49am
Find all posts by this user Quote this message in a reply
babyhazey
 

Posts: 6
Joined: Feb 2014
Location: Berkshire, UK
Post: #212
RE: Hi Everyone!

Hi Pete

I'm wondering if you can help me, as Hunters of Southampton have been a complete dead loss.

I bought my car brand new a month and half ago and the 'R' on the automatic gear panel was defective. I emailed the salesperson who sold it to me two/three times - no reply. I called the showroom - not at his desk and would call when he was back. No call. I called again - not at his desk. I then asked to speak to his manager, explaining the situation. He was now at his desk. He said he would call me back and tell me what would be needed. No call back. I then called again, he was on holiday. Asked to speak to someone. Another salesperson called me back, said he'd look into it. He told me to contact a local garage (I had gone to Southampton through Drive the Deal). My husband informs me that the local garage will not be interested. So I emailed them asking them to contact my local garage (Ascot or Reading) so they could call me. No response to my email.

I'm pregnant, and this is really stressing me out. I've spent 44K on a car with JLR thinking I was buying a premium product with premium customer service and I am sourly disappointed.

Please can you help?
[Image: 14587203031_73fbb17fcf_b.jpg]
06-07-2014 10:08pm
Find all posts by this user Quote this message in a reply
CRC@LandRover
 

Posts: 298
Joined: Aug 2011
Location: Coventry
Post: #213
RE: Hi Everyone!

Hello,

Sorry to hear about this.

Please can you PM your following details so I can look into this further:
Reg
VIN
Full Name
Email
Salesman you dealt with at Hunters Southampton

Many Thanks

Mike

Please note although Land Rover will try to assist you with your issue, we are unable to provide any technical advice. This account is available between 0900 and 17:00 hours Monday – Friday. Outside of this time if you require assistance, please drop us a Private Message and we'll get back to you.
07-07-2014 09:17am
Find all posts by this user Quote this message in a reply
jamesfeline
 

Posts: 5
Joined: Aug 2014
Location: essex
Post: #214
RE: Hi Everyone!

Hi

Absolutely disgraceful, its service like this that makes you look as other manufactures .. £40k is a heck of a lot of hard earned money.

I have just purchased a brand new Evoque Dynamic, which after 4 weeks use now has a cracked windscreen. All I wanted was to take to the main dealer in Colchester who can carry out the replacement .. Oh no far to simple, My insurance Admiral want me to use auto windscreens (not on a 4 week old car your not) these company's need to be customer focused or they do not deserve to trade or exist these days

Hope peter sorts this out for you ...

Nick
(This post was last modified: 15-08-2014 11:34am by jamesfeline.)
15-08-2014 11:33am
Find all posts by this user Quote this message in a reply
Stadt Panzer
 

Posts: 799
Joined: Jan 2012
Location: Germany
Post: #215
RE: Hi Everyone!

(15-08-2014 11:33am)jamesfeline Wrote:  Hi

Absolutely disgraceful, its service like this that makes you look as other manufactures .. £40k is a heck of a lot of hard earned money.

I have just purchased a brand new Evoque Dynamic, which after 4 weeks use now has a cracked windscreen. All I wanted was to take to the main dealer in Colchester who can carry out the replacement .. Oh no far to simple, My insurance Admiral want me to use auto windscreens (not on a 4 week old car your not) these company's need to be customer focused or they do not deserve to trade or exist these days

Hope peter sorts this out for you ...

Nick

Not trying to be funny Nick but the chances are that your local dealer will have a company like auto windscreens come in and do the replacement anyway. Dealers don't have the same amount of experience as windscreen company's.

MY17 Macan GTS, Grey
MY15 SD4 Dynamic 5-door Auto, Kaikoura Stone, Lux Pack, Tech Pack.
MY14 SD4 Dynamic 5-door Auto, Zanzibar, Black Pack, Lux Pack, Tech Pack.
MY12 SD4 Dynamic Coupe Auto, Orkney Grey, Lux Pack, Tech Pack.
07-02-2015 09:44am
Find all posts by this user Quote this message in a reply
Albert Mcfly
 

Posts: 8
Joined: Oct 2017
Location: Fife
Post: #216
RE: Hi Everyone!

Hi
10-10-2017 03:22pm
Find all posts by this user Quote this message in a reply
Post Reply 


Forum Jump:


User(s) browsing this thread: 1 Guest(s)
babyRR is an independent web site and not affiliated with Land Rover