(02-07-2015 09:36am)Pete@LandRover Wrote:  Hi Tony

Thank you for your post.

I am sorry to learn of your disappointment, should you wish for me to assist you in speaking to your retailer to see how we can assist, please feel free to send me a PM and I will be happy to help.

Regards

Pete

(11-05-2015 12:47pm)Pete@LandRover Wrote:  Hi All,

Thank you for the responses and as always, please do not hesitate to PM me should you need further assistance with a current concern.


Tony -
I appreciate that circumstances currently mean that you are unable to visit your Land Rover approved retailer to have the concern investigated. As you have advised, should the concern become apparent, please do not hesitate to contact LRA to attend the vehicle. Should you require any assistance, please do not hesitate to PM me.


Stevemac1 -
I can certainly appreciate your frustrations. We do have quality control checks in place both at the factory before the vehicle is released and also when the selling retailer receive the vehicle prior to customer handover, they are required to carry out an in depth inspection and check on the vehicle.
While we do hope that any potential concerns will be identified during this process, unfortunately there are times where concerns may take longer to become present. On these occasions Land Rover will always look to provide assistance and resolve the concern with a robust solution.


Note to all -
While I would hope that customers ownership experiences are a positive one, on the occasions where concerns are encountered I do hope that we are able to resolve them to your satisfaction. I am always willing to become involved and liaise both liaise with your retailer as well as ensure we as a company are providing all of the assistance and support that we are able to when concerns are raised.

Many thanks,
Pete

(12-07-2015 09:39pm)s111cor Wrote:  45k miles and just going in for 3rd service . No issues whatsoever on MY13 pure. Even on same tyres! Can't say a bad word about JLR and my evoque!

(12-07-2015 10:33pm)Tony Wrote:  7500 miles, 1250 miles of that returning to dealer with faults and that does not include two trips on the back of a transporter with gearbox failure.

Currently suffering from Dynamic systems failure, needs a new front strut! Tailgate dropped (twice), numerous rattles, some fixed, some new and a worrying clunking from under the rear of the car on slow speed undulations. Well if it does not fall off or break it won't be my problem soon as we have a new RR Sport on order, although thinking about cancelling. Trust in LR to produce a good car is like trusting the Greeks to pay off their debts. Bottom line is I will never buy another Hailwood 'built'? car.

(18-07-2015 03:01pm)dasevoque Wrote:  Tony,

I had the "worrying clunk" on slow speed undulations...

the fix: white lithium grease on the rear hatch latch -- problem solved!

(18-07-2015 04:22pm)Tony Wrote:  Thanks, but its not the hatch, lower down underneath. Anyway the problem will be solved in a few months as the piece of 6rap its going - at last!!! We thought we had got rid in April but I was taken into hospital the day we were due to swap it for an F Type. Told the wife this time, whatever happens to me, get rid of the Evoque.

(18-07-2015 04:37pm)dasevoque Wrote:  understand...too bad about the evoque. but I, too, thought it was coming from underneath. even rode around in the back with the spare tire and all padding removed trying to isolate it...even banged around underneath on muffler and suspension pieces...it was the hatch latch.