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Stratstones Bury
robbo71
 

Posts: 16
Joined: Dec 2011
Location: Manchester
Post: #1
Stratstones Bury

Hi all. Placed order for Dynamic SD4 maual in firenze red pimento interroir / pano roof / tints,
begining of October with Stratstones in Bury and not heard a peep since. We were told at the
time we should expect the car in march maybe early feb (told him we would rather wait till March).
Has any one had any dealing with Stratstones Bury before and what was the sevice like. Should we
have heard something by now. Your thoughts would be much appreciated.

Cheers
Chris
23-12-2011 07:33pm
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Daigriff
 

Posts: 655
Joined: Apr 2011
Location: North Wales
Post: #2
RE: Stratstones Bury

Its probably on the waiting list waiting to be called.

I wouldn't be too worried, but no harm in an email or telephone call to enquire as to when it may be called just to be on the safe side.

Arrived 16th December 2011: 5 door Prestige SD4 auto in Barolo black with ambience interior, pano roof, privacy and 20" style 6 alloys.Very Happy
23-12-2011 07:47pm
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ED209
 

Posts: 1,128
Joined: Aug 2011
Location: durham
Post: #3
RE: Stratstones Bury

To me it seems reasonable that any business should update a customer re the progress of their order which is outstanding at least once a month without having to be chased for an update. This is the same for any business not just car dealers.

It should be all about customer service. This approach may even help someone retain future business.
23-12-2011 07:53pm
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IKM
 

Posts: 607
Joined: Oct 2011
Location: Aberdeenshire
Post: #4
RE: Stratstones Bury

I had a similar situation but just kept requesting updates at least once a month. In fact I often learned about production delays on this site and could tell the dealer more than he told me. Good luck!

Arrived 16 December 2011: Prestige SD4 auto 5dr in OG with Adaptive Dynamics, Adaptive Xenons, Surround Cameras, Auto Dimming Rearview, Grey Oak Wood, Spare Wheel and Powered Tailgate.

Joining 2010 Freelander XS Td4e in Stornoway Grey (we like Grey!)
23-12-2011 08:17pm
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ytshome
 

Posts: 550
Joined: Aug 2011
Location: Cheshire
Post: #5
RE: Stratstones Bury

(23-12-2011 07:33pm)robbo71 Wrote:  Hi all. Placed order for Dynamic SD4 maual in firenze red pimento interroir / pano roof / tints,
begining of October with Stratstones in Bury and not heard a peep since. We were told at the
time we should expect the car in march maybe early feb (told him we would rather wait till March).
Has any one had any dealing with Stratstones Bury before and what was the sevice like. Should we
have heard something by now. Your thoughts would be much appreciated.

Cheers
Chris

I went to the launch night there and the people at Stratstone were helpful. Personally, whilst it would be nice and professional for regular updates I don't think that its particularly strange that they haven't been in touch. In your position I'd probably make contact, ask for an update and request that your salesman diarises a regular (fortnightly perhaps) email. In this way you are applying some gentle pressure on your dealer to check up specifically on the progress of your car and being reasonable at the same time.

ps, I did notice that the pricing of optional dealer fit extras in here was particulary rude, so I'd check out first incase you are thinking of mudflaps etc.

Arrived. Prestige SD4 Auto 5DR OG September 11
23-12-2011 09:11pm
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robbo71
 

Posts: 16
Joined: Dec 2011
Location: Manchester
Post: #6
RE: Stratstones Bury

Cheers Guys,looks like I will be on the phone soon as the holidays are over.
I dont think a monthly or even fortnightly email / phone call is to much to
ask when your spending £40+ K.
24-12-2011 05:04pm
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defender_uk
 

Posts: 575
Joined: Aug 2011
Location: York
Post: #7
RE: Stratstones Bury

startstone bury are a waste of space...should have gone to williams in manchester..

Defender_uk

Evoque Prestige Lux, OG, maual, style 4 wheels

comes to live with Defender 90 TDCi 07
24-12-2011 05:05pm
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ytshome
 

Posts: 550
Joined: Aug 2011
Location: Cheshire
Post: #8
RE: Stratstones Bury

My only dealings with Stratstone Bury are detailed above but I did buy my car from another Stratstone dealership. Im afraid they were very poor.

Arrived. Prestige SD4 Auto 5DR OG September 11
24-12-2011 05:09pm
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defender_uk
 

Posts: 575
Joined: Aug 2011
Location: York
Post: #9
RE: Stratstones Bury

i suspect it might be a group effort.....

Defender_uk

Evoque Prestige Lux, OG, maual, style 4 wheels

comes to live with Defender 90 TDCi 07
24-12-2011 05:11pm
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vinda
 

Posts: 446
Joined: Apr 2011
Location: Kenilworth
Post: #10
RE: Stratstones Bury

(23-12-2011 09:11pm)ytshome Wrote:  I went to the launch night there and the people at Stratstone were helpful. Personally, whilst it would be nice and professional for regular updates I don't think that its particularly strange that they haven't been in touch. In your position I'd probably make contact, ask for an update and request that your salesman diarises a regular (fortnightly perhaps) email. In this way you are applying some gentle pressure on your dealer to check up specifically on the progress of your car and being reasonable at the same time.

ps, I did notice that the pricing of optional dealer fit extras in here was particulary rude, so I'd check out first incase you are thinking of mudflaps etc.

How much they charging for mudflaps
26-12-2011 08:03am
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