Customer Services tell it like it is

(24-01-2012 11:20pm)Daglass Wrote:  And having thought about it I'm cancelling in the morning.
Atrocious behaviour from an apparently prestige brand.
I get better service in poundland

The problem is you're going to regret it every time you see one driving by When did you order yours?

(24-01-2012 11:20pm)Daglass Wrote:  And having thought about it I'm cancelling in the morning.
Atrocious behaviour from an apparently prestige brand.
I get better service in poundland

Good on you F**k Them, I am seriously thinking the same, just about had enough

(24-01-2012 11:26pm)THEMACS Wrote:  Good on you F**k Them, I am seriously thinking the same, just about had enough

Thanks - that's one less they have to build and the rest of us are one production unit step closer....

(24-01-2012 10:57pm)Evo-king Wrote:  Definitely, one of your better posts Dan, I like the logic.

Dan tells it straight,some people don't like it and some do!

(24-01-2012 07:41pm)dandavis1 Wrote:  I went to Topps Tiles yesterday with a question about sealing tiles. The salesman gave me an answer but wasn't totally sure so made about six phone calls until he knew the information he was giving me was correct. So I spent £21 in their store.

You're spending £40,000-odd and your dealership couldn't have made that call for you? Crap.

Mmm and the production processes of a ceramic tile and a complex vehicle with probably 6,000 items from a couple of thousand suppliers are the same then?

If you look back through my early posts I described how automotive assembly process works and the complexities of getting the myriad of components to precise points on the assembly track at exact times. If you understood it then you would be really surprised that you received a vehicle at all. JLR have access to extremely sophisticated manufacturing forecasting and planning tools and even with all of that it is challenging to provide an accurate build date several months out.

When you order is accepted by the factory and 'committed and planned' with all the scheduled component call-offs from the component suppliers confirmed then the forecast dates are much more accurate - and we see that here every day. Some people get really accurate build/delivery dates and others wait a while longer most probably due to QA issues with components.

So when you ask the dealer/customer services for an accurate delivery date any date given can be know more than a best guess/guidance from the manufacturer and no more.

(25-01-2012 12:38am)Straydox Wrote:  
Thanks - that's one less they have to build and the rest of us are one production unit step closer....

I don't think it will work that way - the orders will go ahead to build and some lucky people will snap up the finished articles soon after they hit the showroom.

Daglass/THEMACS - Try to remain positive if you can. You really could regret not waiting, keep thinking of the posts where people received surprise phone calls re early build dates, and even calls to say the cars have arrived unexpectedly at dealerships. Personally I would also complain bitterly to CS, who knows, they may realise that your patience are being sorely tested and to all they can to placate you.

Seeing as i was told my delivery has gone back 2 weeks yesterday i have been back on to nick@landrover to see if i now may qualify for the £150 good will gesture. I had been told i didnt qualify previously because i had never previously had a confirmed build/delivery date. Lets see what the answer is now?

They should stop building 95% of the export cars and concentrate on home market for the next year, especially as the prices we appear to be paying are subsidising most of the non-European markets. At the minimum LR should have a 50/50 split home to non-European cars until the European market back log is cleared

(25-01-2012 10:00am)XFullFatTim Wrote:  They should stop building 95% of the export cars and concentrate on home market for the next year, especially as the prices we appear to be paying are subsidising most of the non-European markets. At the minimum LR should have a 50/50 split home to non-European cars until the European market back log is cleared

Couldn't Agree More!! But where is Their Home Market??

(25-01-2012 12:56am)Straydox Wrote:  Mmm and the production processes of a ceramic tile and a complex vehicle with probably 6,000 items from a couple of thousand suppliers are the same then?

I didn't read any more of your post - it looked a bit waffley. But my original post was to do with customer service not production processes and the number of components it takes to build a car.

I'm not suggesting LR should be able to give delivery dates to within an hour, but I am suggesting that the dealer should have tried harder to obtain some/any information for a customer.