Customer Services tell it like it is

(25-01-2012 10:00am)XFullFatTim Wrote:  They should stop building 95% of the export cars and concentrate on home market for the next year, especially as the prices we appear to be paying are subsidising most of the non-European markets. At the minimum LR should have a 50/50 split home to non-European cars until the European market back log is cleared

They can't, they need to export as they have to meet export/import targets for respective countries to help our deficit and to reach their own targets so export market is far more valuable at the moment.

(24-01-2012 11:20pm)Daglass Wrote:  And having thought about it I'm cancelling in the morning.
Atrocious behaviour from an apparently prestige brand.
I get better service in poundland

So, did you pull the plug, or has the lure of the car kept you in the game?

(25-01-2012 02:20pm)Craig_d1 Wrote:  So, did you pull the plug, or has the lure of the car kept you in the game?

I feel like doing this, cheesed off with the wait and delays. So far the lure of the car has kept me from cancelling.

Just been thinking to myself this morning that perhaps I should cancel the evoque, pay the £30,000 of my mortgage and run around in my banger until it dies.

(25-01-2012 10:46am)dandavis1 Wrote:  I didn't read any more of your post - it looked a bit waffley. But my original post was to do with customer service not production processes and the number of components it takes to build a car.

I'm not suggesting LR should be able to give delivery dates to within an hour, but I am suggesting that the dealer should have tried harder to obtain some/any information for a customer.

Well you should read it all - and then you would understand what you are asking customer services/the dealer to predict - it's not complicated.

(25-01-2012 02:44pm)Straydox Wrote:  Well you should read it all - and then you would understand what you are asking customer services/the dealer to predict - it's not complicated.

I'm not asking them to predict anything. The OP said his dealer gave him no info so he phoned customer services and got some sort of answer. My point is that his dealer should have made that call on the OP's behalf (like in my Topps Tiles example). It's called good customer service, something LR are seriously lacking.

(24-01-2012 07:41pm)dandavis1 Wrote:  You're spending £40,000-odd and your dealership couldn't have made that call for you? Crap.

+1

I'm sure there are some really excellent dealers out there with salesmen who care about their job and their customers. I hope mine is one of those.

This is why I tip generously at restaurants when I am served by someone who likes living on this planet and lets it show.