2 replacement gearboxes on Evoque in first year

It is interesting that there are people needing to have replacement gearboxes on what are in effect new cars, up to this week there had been no reports from forum members that anyone had had to have a complete replacement gearbox. I have heard of Jeep owners with the same gearbox having them replaced but this is first time I've heard of Evoque owners suffering the same fate. I wonder how long it will be before Evoque goes back to the 6 or an 8 speed unit as used in the Disco4,RRS and FFRR if there are so many issues with the 9 speed unit? Since the latest software update to mine I have noticed no difference, it still revs to 3500/4000 rpms on pull away and still doesn't have the silky smooth almost imperceptable gear changes that the car was delivered with. Seems to me with 20/20 hindsight that when things are working fine they are best left alone and not finger-poked with.

(14-03-2015 11:17am)XFullFatTim Wrote:  It is interesting that there are people needing to have replacement gearboxes on what are in effect new cars, up to this week there had been no reports from forum members that anyone had had to have a complete replacement gearbox. I have heard of Jeep owners with the same gearbox having them replaced but this is first time I've heard of Evoque owners suffering the same fate. I wonder how long it will be before Evoque goes back to the 6 or an 8 speed unit as used in the Disco4,RRS and FFRR if there are so many issues with the 9 speed unit? Since the latest software update to mine I have noticed no difference, it still revs to 3500/4000 rpms on pull away and still doesn't have the silky smooth almost imperceptable gear changes that the car was delivered with. Seems to me with 20/20 hindsight that when things are working fine they are best left alone and not finger-poked with.

I had reported on this forum my 2014 MY 9 speed had a complete replacement within 2 months of delivery, the replacement has been fine and most up changes occur at or around 2,000 revs, any more revs and you can feel the changes and you tend to be going faster than the traffic in front of you.
With the adaptive gearbox I believe that it resets after each time the car is reset from updates etc. but this has had very little effect on how it changes.
I have commented elsewhere that since the last update I have found no benefit in Sport Mode as a heavier right foot in Drive has the same effect.
Sport Mode is, however, very good for rapid progress on twisty B roads with its eagerness to change down on corners saving on brake wear.

I'm quite surprised that there has only been one other replacement gearbox on this forum, I thought there had been loads? I picked mine back up yesterday with its third gearbox and it's very obvious that there are still problems with it. It hesitates between gears and when pulling away from a crawl, I asked my stepdad to drive it and he said the same. Not sure whether to report it to Land Rover Assistance or wait for it to actually break again?

Report it. Sounds more like a software problem.

Have you contacted a land rover rep on either of the 2 forums for some guidance?

I cannot believe you have got the car back and can detect issues that your dealer workshop have failed to recognise.
Surely they road tested before informing you the car was OK and ready to collect?
I also cannot see that 3 out of 3 gearbox are not up to it.

When you put these things together and you are still not satisfied, their competence has to be called into question.

Yes am in communication with the dealer, LR customer service and LR financial services as I have now rejected the car and they are investigating my complaint. From a complaint standpoint I'm quite far into the process, I guess I came on this forum looking for advice from lots of other people that had experienced similar issues to mine but it doesn't seem as though they are that many people that have had a similar experience to me!

Hannah.

On both forums we have had owners who have had gearbox problems with the new 9 speed auto, but from memory all have been software related.

With the recent updates most owners have commented that the car feels better.

I hope you get yours sorted.

Hi everyone, for anyone that is interested in the outcome of my triple gearbox saga you'll all be pleased to hear after 16 months of ownership, 28000 miles and 3 gearboxes the poor old Evoque was collected on Friday and refund received today! Amazing looking car, shame about the gearbox! Waiting for my Audi Q3 arriving on 1st September - wish me luck!

(27-07-2015 07:49pm)HannahB Wrote:  Hi everyone, for anyone that is interested in the outcome of my triple gearbox saga you'll all be pleased to hear after 16 months of ownership, 28000 miles and 3 gearboxes the poor old Evoque was collected on Friday and refund received today! Amazing looking car, shame about the gearbox! Waiting for my Audi Q3 arriving on 1st September - wish me luck!

Hannah Hi, best of luck with your new Q3, I'm sure the Audi mechanicals will be up to your expectations - although as we all know (especially you) that all makes can have issues. I think the Q3 is probably a good first reserve for an Evoque, pity they are so fugly in comparison

Did you end up with 3 faulty gearboxes in your Ewok, one after the other? What are the chances of that?

All the best
Walt