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Evoque Automatic Gearbox NEEDS REPLACING!
timbreaker
 

Posts: 2
Joined: Jul 2018
Location: Preston, England
Post: #1
Evoque Automatic Gearbox NEEDS REPLACING!

Hi All,

Over the past month I’ve had an issue with my 14 Evoque Pure and I’ve come to an impasse with the dealership where they want £7000 from me and I currently am without a car!

The story:

I had my car serviced at an official dealership at 59,500 miles (3.75 years old)
Within a few days of the service the warning light came on whilst driving on motorway to say Gearbox Fault. Although it went into gear ok it struggled to move up the gears. I was recovered and taken to my local dealership.
My local dealership came back to me after having car for a few days and said it’s just that the oil needs topping up and it needs a software update. Nothing major and only a £210 job. I agreed to having this done and received a call a few days later to say it had been done, extensively road tested and was now as good as new.
I collected my car and within an hour and 30 ish miles had broken down on the motorway again. Except this time it would not go into gear or move at all and made a loud noise! I again got it recovered to the same dealership who said to leave it with them.
In the meantime I looked at my app online to see if they road tested it on a motorway etc as both times it had now broken down in the same way. To my shock and horror I found it hadn’t been tested at all!
Now, I’ve had them come back to me and say it’s now completely beyond repair and needs a whole new gearbox at cost to me of £7000.
This is money I don’t have and am struggling to come to terms with it!
Any help, advice or recommendation would be much appreciated.
Dealership is Inchcape in Preston and the service provider Lee.
Thanks
Tim
12-07-2018 03:26pm
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XFullFatTim
Bat wielding forum enforcer

Posts: 9,181
Joined: Oct 2010
Location: Somewhere between here and there.
Post: #2
RE: Evoque Automatic Gearbox NEEDS REPLACING!

Contact Land Rover Customer Services for assistance, explain fully and tell them the car’s had full main dealer servicing ( if it has) and ask them to advise. You may get an offer to cover parts or labour if they are feeling generous. Name the dealer and you will have to give the car’s VIN and your full name etc.

Since June 2018 I’m XRRSTim as a 2018MY Mini Countryman Cooper S E All4 PHEV is now charging on my drive
Previously owned
- 2015 RRSport L494 HSE Dynamic SDv6
- 2014 5 Door SD4 Dynamic Plus Lux
- 2011 SD4 Auto Coupe Lux Plus
And 7 other Land Rover products since 1995.
Still on my drive - 1996 TDi300 Defender 90 County
12-07-2018 05:59pm
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timbreaker
 

Posts: 2
Joined: Jul 2018
Location: Preston, England
Post: #3
RE: Evoque Automatic Gearbox NEEDS REPLACING!

I’ve done that but they didn’t want to get involved with the problems with the dealer only the age and mileage of the vehicle and the fact it’s now out of warranty. Obviously, my issue is more that although I expected to pay for the repair I didn’t expect to give it to a main dealer for them to make the problem ten fold worse!
12-07-2018 06:33pm
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