(21-12-2011 12:13pm)WB Wrote:  Looks like LR may have made a product change as the website now refers to those mats as "Premium" - does anyone have the older ebrochure handy as I think there were pictures of both in there.

(21-12-2011 04:19pm)ytshome Wrote:  (I've done this post based on the above and if its wrong I appologise as it may just be that the writing that is at the bottom of the carpet mats cuts off the metal corners.)

Forgive me for feeling all "Conspiratorial" but why have the standard mats been changed to be called Premium mats when they were previously called "carpet mats with edging". I do appreciate that LR monitor the site and as I said on the forum yesterday I have informed customer services of the issue. Even my own unhelpful dealer accepted that the Prestige "Premium mats" had a deeper pile but now they insist that I've been given the correct items; the one supplied by LR.

Rather than changing the names of the standard items, I had hoped that LR (if it was them at fault) would have simply done the honourable thing and replace with the correct items.

There are still a couple of things that need clarifying.....and if they are reading please do this asap.
1. What are LR now calling the thicker pile mats, which were up until today called "Premium" mats
2. What is the difference between the new "Premium mat" that is fitted as standard on the Dynamic and on the Prestige and lets not forget that it costs £80.00 to upgrade to the ones fitted to the Prestige ones.
3. Having recently visited a showroom and confirmed that the Dynamic in the showroom had standard mats, why are they the same as on my Prestige?

Sorry for going on about this and yes I know that its just a very small part of a £40K plus car but its the principle and even more than that the feeling that someone knows the truth and is doing their best to cover it up.

(21-12-2011 04:52pm)WB Wrote:  I think you're well within your rights to be annoyed and ultimately anyone who has a prestige or paid for the "upgrade" should get what they paid for or a refund. I suspect the deep pile mats may have been withdrawn as they no longer appear on the LR website. I'll see if I can find a part number on my mats and we can check if they are available to order...

(21-12-2011 05:31pm)mark_n Wrote:  This is what my dealer is saying:

The Dynamic actually comes standard with 'carpet mats with edging'. The prestige comes standard with 'premium carpet mats with edging'. Your mats will have been upgraded to the same as the prestige ones. Landrover order number for your car’s standard mats is 079AJ. The upgrade mats are 079CA which are the one’s supplied with the car. As per your factory order.

Hope this clarifies for you.

Regards

Does this make sense to anyone?

(21-12-2011 04:56pm)ytshome Wrote:  I appreciate that. Personally I can't make my mind up if the the oblong block, which contains the write up on the LR website actually obscures the metal corner, or whether its the standard mat with edging? It was still showing the correct mats on the Evoque eBrochue this afternoon.

(21-12-2011 05:51pm)WB Wrote:  I'll try to get a better picture of my mats but the carpet of the two look completely different to me. The ones I have are probably 2cm thick and more of a shag pile construction than the typical car mat carpets.

(21-12-2011 05:50pm)cjfp Wrote:  From price list -
Carpet Mats with edging 079AJ - Optional on Pure (£105), Std on Dynamic
Premium Carpet Mats with edging 079CA - Std on Prestige, Option on Dynamic (£80)

{Gross of VAT}

(21-12-2011 07:13pm)ytshome Wrote:  Hi, Sounds like you have a deep pile carpet but does it have the metal corner which is the "Premium mat". The one that I have I'd guess are half the thickness of yours and you could never call them shag pile. It would be nice if LR can just come clean and tell us exactly what we should have had on all the models.

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