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Service plan 5yr £499
Davevx
 

Posts: 88
Joined: Jan 2012
Location: Hampshire
Post: #61
RE: Service plan 5yr £499

Has anyone received the paperwork yet?
05-06-2013 10:49pm
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slimtim123
 

Posts: 16
Joined: Mar 2013
Location: London
Post: #62
Service plan 5yr £499

Nothing yet

MY13 Pure Tech, SD4 Auto, Santorini Black, Ebony Leather, Panoramic, Privacy, Rear Camera, Front Fogs
05-06-2013 11:18pm
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brianthedog
 

Posts: 54
Joined: May 2012
Location: Dumfries
Post: #63
RE: Service plan 5yr £499

(05-06-2013 10:49pm)Davevx Wrote:  Has anyone received the paperwork yet?

I got a call from Emac last week, I initially thought they were going to try to sell me what I had already paid for. It turned out to be an apology for the delayed paperwork and a membership number to write down. They said the scheme had been a lot more popular then they expected and that they were waiting for cards to come from JLR to go out with the welcome packs in, probably, another couple of weeks.

They took my money on 10th May and that call is all I have had for £499 in nearly a month . I am used to being treated like this by the dealer - and I used to think it was just them - but apparently anyone even vaguely associated with JLR thinks it's OK to take large sums of my money without even the courtesy of an e-mail receipt.

Dynamic SD4 Auto 5dr in Orkney with Ebony, Black Contrast roof
Pan Roof, Premium interior pack, Park Assist, Shadow Chrome Wheels, Roof Rails
06-06-2013 12:50am
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Davevx
 

Posts: 88
Joined: Jan 2012
Location: Hampshire
Post: #64
Service plan 5yr £499

Brian that was my concern. Give someone £500 and get nothing! Pretty poor really
06-06-2013 08:08am
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recordman
 

Posts: 131
Joined: May 2011
Location: CT18
Post: #65
RE: Service plan 5yr £499

I haven't received anything either. Pleased that I'm not alone. Not bothered too much as I don't expect to need the first service for another 9 months.

2013 SD4 Prestige auto/5dr/OG/Fuji pano roof
06-06-2013 08:43am
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MarkLondon
 

Posts: 94
Joined: Dec 2012
Location: London
Post: #66
RE: Service plan 5yr £499

(05-06-2013 09:30pm)Evo-king Wrote:  January of which Year?

Laughing

Although it is a shame that so far they haven't extended it further.

Arrived Jan 2013 from Hadley Green Arrow Prestige SD4 Manual, Fuji White, Pan Roof, Cirrus/Lunar, Aluminium, Ivory Headliner, A/D, Privacy, Lux Pack, Xenons etc
(This post was last modified: 06-06-2013 10:09am by MarkLondon.)
06-06-2013 10:08am
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Davevx
 

Posts: 88
Joined: Jan 2012
Location: Hampshire
Post: #67
RE: Service plan 5yr £499

Liam advises me that info will be in the post in the next few days
06-06-2013 05:59pm
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slimtim123
 

Posts: 16
Joined: Mar 2013
Location: London
Post: #68
RE: Service plan 5yr £499

Got my paperwork today, well the card and a letter anyway.

MY13 Pure Tech, SD4 Auto, Santorini Black, Ebony Leather, Panoramic, Privacy, Rear Camera, Front Fogs
08-06-2013 08:27am
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Wife's car
 

Posts: 69
Joined: Dec 2012
Location: West Yorkshire
Post: #69
RE: Service plan 5yr £499

I took the JLR offer and cancelled my dealer service plan, both with EMAC on the
9th May, heard nothing at all, had no money refunded or received any paperwork.

Have rung EMAC a week ago to be told, that they would refund my origional money within 7 days. Not received yet after 7 days, so currently EMAC have £1225 of my money for in excess of a month and I have received nothing in return.

The ownership of my Evoque has only been spoiled by poor customer service,at every turn.
08-06-2013 09:48am
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Davevx
 

Posts: 88
Joined: Jan 2012
Location: Hampshire
Post: #70
RE: Service plan 5yr £499

Letter and card confirming service plan is in place received today
12-06-2013 01:47pm
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