No-end of problems, LR's only answer is to keep taking it to the workshop

(15-10-2013 12:09pm)XFullFatTim Wrote:  Be very careful about what you accept as the Si4 is hugely popular for RHD export markets where they cannot get enough of them - LR has embargoed sales of Si4 in the UK as they think that foreign crims are ordering them for immediate export - especially if they are also ordered with solar attenuating glass as that is not a common option in the UK and extremely popular in warm and sunny places where a lot of stolen UK cars end up. There are specialist export
buyers in some parts of the country would will pay over the odds for a good used RHD Si4 that they can sell on at a big premium in places like Malaysia, East Africa, West Africa, Sri Lanka and former colonies

This is interesting, thanks. Although I'm guessing my dealer will offer me something more like what he could sell it for on his forecourt. But considering he's made profit from me at the original sale and probably from all the repairs, I think he can afford to be generous.

A 3dr Si4 Dynamic with panoramic, red/black interior, privacy glass, 20" wheels, 22,000 miles, 2 years 1 month old, mint condition - I'm hoping for somewhere around £33-35k.

I think you will be disappointed then with what you get offered - it has 2 things counting against it at a dealership - Si4 and a Coupe.................

(16-10-2013 09:43am)XFullFatTim Wrote:  I think you will be disappointed then with what you get offered - it has 2 things counting against it at a dealership - Si4 and a Coupe.................

I thought your previous message with regard to huge overseas demand would mean that the price offered would be very good rather than the usual trade price?

At the moment, all I know for sure is the manager of the dealership who offered to pay market price and said he'd be in touch on Wednesday, hasn't been in touch.

Furthermore, the service dept. whom I emailed on Monday regarding the remaining issues and the new one with the parking sensors, also hasn't got in touch.

Land Rover up to their usual tricks, then.

Actually it is not Land Rover but a Dealer that happens to sell Land Rovers.
If you're not happy with the Dealer then you need to tell Land Rover Customer Services, either through the Forum or direct. Only when customers start telling Land Rover how the Dealers are letting the Brand down will they do something about it.
Unfortunately, your Dealer knows you're moving to another Brand and is therefore not really interested in you as a customer as you have clearly indicated you no longer wish to be a customer, although I don't really blame you given your tales of woe. You will need to chase the Dealer to honour the buy back offer, get the remaining work done.

(14-10-2013 08:57am)fedup Wrote:  The dealer is Guy Salmon in Thames Ditton - they've been quite awful. The service dept are okay but haven't managed to fix it and, when I collected it on Friday, have done something to the parking sensors so now they don't work properly either.

My next plan is to email the dealer's manager and ask that he buys the car back.

I was going to buy my Evoque there but didn't. Just as well from your tale of woe. I went in twice to have a look at the showroom car and was ignored twice despite me getting in, slamming doors and opening the rear hatch... anything to attract attention. They obviously don't need the business.

(17-10-2013 01:20am)markleigh Wrote:  I was going to buy my Evoque there but didn't. Just as well from your tale of woe. I went in twice to have a look at the showroom car and was ignored twice despite me getting in, slamming doors and opening the rear hatch... anything to attract attention. They obviously don't need the business.

I had similar problems. It was quite an effort to put the initial deposit down - I think the salesman assumed I couldn't afford the car. And when the day came to go back and select my options, the salesman - a guy called Spencer Decker - spent more time answering the phone and talking to colleagues than helping go through options with me. He had terrible knowledge of the car, too, telling me the Dynamic didn't come with things that it actually did and vice versa.

A few months later when I complained, the reply I got was that they were 4th best in the country for customer service - as if to tell me that I'm wrong!

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(16-10-2013 08:05pm)rchrdleigh Wrote:  Actually it is not Land Rover but a Dealer that happens to sell Land Rovers.

Absolutely, I do understand they're franchises - I was generalising. Guy Salmon and Land Rover themselves are equally awful.

I complained to LR customer services about Guy Salmon two years ago, but just got the stock 'sorry to hear about your concerns' response.

Which Guy Salmon dealer are you using?

I just ordered a new Range Rover Sport through Guy Salmon in Thames Ditton, and my experience been excellent. I was greeted by a friendly salesman who catered to my every need and was extremely helpful.

I can't say the same for Hunters Guildford. Each time I have been in there, I've been completely ignored, they obviously don't want my business.

Good luck with sorting your car out.

(17-10-2013 05:00pm)Chrisr1806 Wrote:  Which Guy Salmon dealer are you using?

I just ordered a new Range Rover Sport through Guy Salmon in Thames Ditton, and my experience been excellent. I was greeted by a friendly salesman who catered to my every need and was extremely helpful.

I can't say the same for Hunters Guildford. Each time I have been in there, I've been completely ignored, they obviously don't want my business.

Good luck with sorting your car out.

It is Thames Ditton. I find them to be quite terrible. For example, it's been a week yesterday since I collected my car from the workshop to find some problems haven't been repaired and a new one has appeared. Two emails to the service department and one to the sales manager and still no-one has contacted me to to re-book the car.

Spencer Decker, the salesman I dealt with when purchasing, got quite a few things wrong with my order, so I really had to keep on top of him. He told me he'd changed something on my order which several weeks later I found out he hadn't, by which time it was too late as my order had gone in. I asked to deal with someone else and he actually got quite nasty. And never apologised.

Funnily enough, I found Hunters to be better (not good, just not as bad!).

Instead of emailing have you tried picking up the phone and calling them? It isn't everybody who uses email as their prime means of communication and often the people in service reception are snowed under and don't have a lot of time to surf the net or read emails during their work time. I have also found that only addressing an email to one person in a company when you need to point out things are not right usually leads to being ignored.............. try copying in the sales guys and somebody in management higher up. If you have time go into the service reception and tell them face to face that you are not satisfied.