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NOT GOOD ENOUGH
KPNuts
 

Posts: 46
Joined: Sep 2011
Location: N Beds
Post: #51
RE: NOT GOOD ENOUGH

(18-10-2011 05:48pm)ED209 Wrote:  I am conscious that delays in delivery impact in different ways. Some customers may experience a minor inconvenience, while for others delays can cause major disruption. To address the situation Land Rover has taken action in conjunction with its dealer network to seek to minimise the impact for each individual and your dealership will seek to understand your needs and tailor a response.

How about a free LR/RR loan car, especially for those of us swapping from a 2wd before the winter. I know for a fact 3.5 years ago when the Tiguan came out VW were providing free VW loan cars to people who had to wait more than 16 weeks after submitting their order to the dealer.

(18-10-2011 05:48pm)ED209 Wrote:  I also want to assure you that vehicles are being built in line with date of order.
... from the dealer to the factory presumably. Based on many of the comments on this forum and the speed of delivery we were originally told for ours, I suspect some dealers got many orders in without real customers. Our dealer went to see which of the ones that were in the system for them closely matched our order and then came back with a date.

A friend who ordered his a year ago did not get round to confirming his final specification until after the launch has/had a delivery date the same as ours is/was.

SD4 Coupe Prestige, Orkney Grey, Privacy Glass, Spare Wheel, Dipping RVM
Ordered: 12/09/11 Collected 22/12/11
Joined: 110 CSW 300Tdi, 110 USW 2.4TDCi, Tiguan Escape
Supporting Macmillan Cancer Support in Mac 4x4 Challenge
18-10-2011 06:10pm
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bell-auto-services
 

Posts: 570
Joined: Nov 2010
Location: Yorkshire
Post: #52
RE: NOT GOOD ENOUGH

ED209, was this an internal document that was sent out ?

KPNuts, I also ordered mine 15/10/10 over 1 year ago, and could only finalise my order after the road tests in York in August of which my last change date was supposed to be 31/08/11. I now by making color changes and sme minor additions have made my car later by a month Sad
It was supposed to come 10/9/11 and instead of the 10th of last month its now 31/10/11 Sad


Pete

TV/DVD-On-The-Move modules available from £145+ £10 UK mainland shipping Excluding higlands and Islands.
(This post was last modified: 18-10-2011 06:29pm by bell-auto-services.)
18-10-2011 06:20pm
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ED209
 

Posts: 1,128
Joined: Aug 2011
Location: durham
Post: #53
RE: NOT GOOD ENOUGH

(18-10-2011 06:20pm)bell-auto-services Wrote:  ED209, was this an internal document that was sent out ?

Pete

I found it here.

http://www.evoqueownersclub.co.uk/forum/...ic410.html
18-10-2011 06:23pm
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hybris
 

Posts: 164
Joined: Sep 2011
Location: Sweden
Post: #54
RE: NOT GOOD ENOUGH

No one has contacted me to "understand my situation".

Order of Evoque Dynamic cancelled due to delays and no information on delivery date. Wish you all the best of luck and hope you will receive your cars soon. Its a lovely car! Many thanks for all great answers and feedback on this forum! Take care! Cheers! /Hybris
(This post was last modified: 20-10-2011 09:37pm by hybris.)
18-10-2011 06:26pm
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Urban Splash
 

Posts: 487
Joined: Jan 2011
Location: North East
Post: #55
RE: NOT GOOD ENOUGH

It is a letter sent to all dealers..... Seems most have not passed it on to customers

Delivered: Evoque 5 door Prestige SD4 Auto 4WD, Orkney Grey, Fixed Panoramic Roof, Ivory Headliner, Vibe Interior, Spare wheel, 20" Chrome Shadow Style 7
18-10-2011 07:56pm
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bell-auto-services
 

Posts: 570
Joined: Nov 2010
Location: Yorkshire
Post: #56
RE: NOT GOOD ENOUGH

Ive just found the original document that relates to the above text.

Pete

TV/DVD-On-The-Move modules available from £145+ £10 UK mainland shipping Excluding higlands and Islands.
(This post was last modified: 03-11-2011 11:31pm by bell-auto-services.)
18-10-2011 08:14pm
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RacingSnake
 

Posts: 1,267
Joined: Sep 2011
Location: Reading
Post: #57
RE: NOT GOOD ENOUGH

Very interesting read! Shocked
18-10-2011 08:22pm
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bell-auto-services
 

Posts: 570
Joined: Nov 2010
Location: Yorkshire
Post: #58
RE: NOT GOOD ENOUGH

I can say from what im told the car ordering online site will be down 19/10/11 from 12 midday and 1pm. This is for updates apparently to delivery dates and other essintial maintanance work.
This may give a more stable answer to delivery dates.


Pete

TV/DVD-On-The-Move modules available from £145+ £10 UK mainland shipping Excluding higlands and Islands.
(This post was last modified: 03-11-2011 11:30pm by bell-auto-services.)
18-10-2011 08:31pm
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gw76
 

Posts: 180
Joined: Aug 2011
Location: Scotland
Post: #59
RE: NOT GOOD ENOUGH

Sad
(This post was last modified: 18-10-2011 10:20pm by gw76.)
18-10-2011 08:31pm
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mark_n
 

Posts: 1,720
Joined: Jul 2011
Location: London
Post: #60
RE: NOT GOOD ENOUGH

Does anyone really believe cars are being built in date-of-order sequence? How can they be when parts are missing for some but not for others?

I haven't had any contact from my dealer to "understand my needs" and doubt I will.

Mark

Evoque was great, now in an RRS SVR
(This post was last modified: 18-10-2011 09:22pm by mark_n.)
18-10-2011 08:43pm
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