Lack of Information

I order my Evoque Dynamic 5 door in white back in October 2011, and after numerous emails and phone calls to my dealer I am no further in knowledge to a date of delivery of my vehicle, having been initially told that it would be March then April 2012 to now do not have a build date so cannot tell you come in April to speak to us.

Is anyone else having the same issues with lack of information...

Without being funny, have a look through and you'll find hundreds of similar posts (equally you will find posts where people have really good dealers who pass info regularly)

as above... and similar timescales too.

if you get really stuck (and it's feasible), take a trip to see your friendly salesman

I must have a poor dealership then who basically don't have a clue what they are doing, not a good advert for such a prestigious brand.

(12-03-2012 08:48pm)jd563 Wrote:  I must have a poor dealership then who basically don't have a clue what they are doing, not a good advert for such a prestigious brand.

Who's your Dealer JD?

Hunters in Preston Lancashire

I had this but put a massive boot up the arse of the Sales manager and lo and behold information began to flow. Picked it up two weeks ago after ordering in September.

Thats the job today to go and see the dealer princp as we have already complained about lack of information yet it still seems to be a problem.

You would expect such a luxury brand would have excellent customer service but that clearly is not the case, one wonders whether or not it will be worth it in the long run.

Lets wait and see.

Welcome to LR jd563.

Welcome to the world of LR customer service.

I emailed my dealer 5 days ago asking if there was any change or update to my delivery date. (seeing as people who had the same build date of 26th March are getting their cars early)

Guess what?? no reply.

And this is from a dealer who should already be well aware of my frustration at the poor communication from them