(04-08-2011 10:00pm)XFullFatTim Wrote: Ant, I have a quote from LR Insurance of £198.20p and I'm only a year older..................
Hi, just thought that it was worth sharing my experiences with the company that operates LandRover and Jaguar Insurance and to mention some of the problems that I've had with mine.
Firstly, I had been with the same company for many years without a single issue; that was until I purchased a new Diesel S Portfolio in November 2010. I went onto the Jag website and followed their link for approved insurance (which is the identical one to LandRover) and was given a policy. No problems initially but after six months I had only covered 1500 miles in the jag and decided to sell. I rang the company to tell them of my intentions and asked them (as I'd paid £500.00 up-front for my insurance) what I would get back and they told me that I would get £25.00.
After I'd stopped laughing I asked them to instead keep the policy going but to swap it onto my wife's golf (which we use to visit our horse and so get rather s**t up) and they told me that if they covered that I would actually get the cover and a refund of £70.00.
Anyway a long story short we took out the change of insurance (cost £25.00 per amendment) and two and a half months later came to tax the golf online and it told me that my car wasn't insured and so couldn't do this. I then contacted a number of people at customer services who genuinely gave me none and left me in a position that whilst they would apologise they left me with an unisured car blaming the under-writer. After several heated exchanges i spoke with the MD (Tim) who again apologised and placed me on a temporary cover note and promised his company would resolve and contact me within 48 hours. No contact was received and in fact since the 25th August until today, I've made more than a dozen calls, been promised that the matter will be resolved and promised a return call that never materialised on eight separate occasions.
Today, I again waited for a call that never happened and after being hung up on, transferred to erroneous extentions and trying to spek to Jaguar UK (who don't wan't to know neither) I was eventually told that there was only one person available to answer calls and he was on lunch. What made it worse was that there best quote to insure my Evoque was £270 dearer than my Jag, which was 8 insurance groups higher than the Evoque and it was £103.00 more expensive than I could get on LR site myself and almost £400 dearer with £150 more excess than the cheapest compare the market quote
Sorry about the rant but anyone thinking of going there for a premium product approved by JLR, don't be fooled. I only dread to think how much worse they'd have been if a claim was involved?
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