(04-11-2011 12:01am)mark_n Wrote: LR told Autocar the xenon problem is now solved but their grasp on truth and reality is tenuous at best. The whole thing of deposit taking and placing your order seems to count for nothing. Land Rover are indeed a shambolic company to buy from.
I am giving Landrover a second chance buy buying the Evoque. I was speaking with a person from the Chief Executive's office 2 days ago just to get them to email my dealer the details of a monetry voucher I had been offered as the original sender of the email had left. I told him that I was giving them a second chance, he asked the problem & I said the service from Customer Services & Landrover Customer Relations was so bad I couldn't repeat the words I was spewing out at that time, I went on to state that at one point I was so angry with LRCS that I told them I would drive my FL2 to the factory gates, set fire to it & post it on Youtube. The reply I got at the time from LRCS to that remark was just a measily "That would be rather silly" But it would not have done them any favours had I done it!!
Problem I had with the 2 departments was being pushed from pillar to post, not getting return phone calls after being promised, technical department that couldn't answer technical or feature questions but worst of all be told lies & it was that bit that made me exceptionally angry! I just wish at that time I had recorded the phone calls....