Driver door will not unlock on 2016 Evoque

Hi

Is anyone else having this problem please?

I have a new Evoque and twice now the driver door will not unlock in cold weather. When I say cold only just below freezing. All the other doors are fine and the driver door itself is not frozen but it appears the lock mechanism itself is. I cannot open from the remote, inside or manual emergency key.

The first time I started the car from the passenger seat and when the car warmed up it suddenly worked. Second time it was colder (-5C) and it didn't work but as the sun warmed the car it eventually opened.

Can I stress the door is not frozen around the edge. It is more like the cold is affecting the lock itself in some way. Its booked into the dealership next week for them to check but any ideas before then would be welcome.

(20-01-2016 01:37pm)PhilUK53 Wrote:  Hi

Is anyone else having this problem please?

I have a new Evoque and twice now the driver door will not unlock in cold weather. When I say cold only just below freezing. All the other doors are fine and the driver door itself is not frozen but it appears the lock mechanism itself is. I cannot open from the remote, inside or manual emergency key.

The first time I started the car from the passenger seat and when the car warmed up it suddenly worked. Second time it was colder (-5C) and it didn't work but as the sun warmed the car it eventually opened.

Can I stress the door is not frozen around the edge. It is more like the cold is affecting the lock itself in some way. Its booked into the dealership next week for them to check but any ideas before then would be welcome.

needs a new lock module.

But why just in cold weather?

Possibly a weak solenoid that hasn't quite enough pulling force when cold (resistance and temperature are linked).
Dealer will probably just replace it under Warranty. But let us know what they say.

Just spoke to the dealer who says it would not be a solenoid. They are going to look at it tomorrow so I will post the outcome.

(20-01-2016 01:37pm)PhilUK53 Wrote:  Hi

Is anyone else having this problem please?

I have a new Evoque and twice now the driver door will not unlock in cold weather. When I say cold only just below freezing. All the other doors are fine and the driver door itself is not frozen but it appears the lock mechanism itself is. I cannot open from the remote, inside or manual emergency key.

The first time I started the car from the passenger seat and when the car warmed up it suddenly worked. Second time it was colder (-5C) and it didn't work but as the sun warmed the car it eventually opened.

Can I stress the door is not frozen around the edge. It is more like the cold is affecting the lock itself in some way. Its booked into the dealership next week for them to check but any ideas before then would be welcome.

Morning!

i had exactly the same issue yesterday morning.
Couldn't open the drivers door with the outside handle. Internal handle was fine, but outside one didnt do anything!

Called LR assist and they've reported the issue. Car is going in today for investigation.

(22-01-2016 10:52am)majeric Wrote:  Morning!

i had exactly the same issue yesterday morning.
Couldn't open the drivers door with the outside handle. Internal handle was fine, but outside one didnt do anything!

Called LR assist and they've reported the issue. Car is going in today for investigation.

My dealer has ordered in a new latch. In my case I couldn't open the door at all. Manually, remote or internal.

(22-01-2016 10:55am)PhilUK53 Wrote:  My dealer has ordered in a new latch. In my case I couldn't open the door at all. Manually, remote or internal.

Tweeted this problem and Land Rover responded. They the emailed so I copied my reply back to worldwide CEO.

Next morning had an email from his office saying the UK CEO would respond. With 30 mins had a call from his Exec team saying they will be following this closely and to phone her if I needed any help.

Took the car in today. Red carpet treatment including guy from Jaguar/Land Rover to meet me with a new latch and a latch cover they have just made because they are starting to get other reports of this. There are only two in the country...one on my car and one on test at the factory.

Always pays to find out the CEO's email.......

Hey!

Are you able to message me the email address? I have an arms length of issues with my MY16

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Found it!

(22-01-2016 10:52am)majeric Wrote:  Morning!

i had exactly the same issue yesterday morning.
Couldn't open the drivers door with the outside handle. Internal handle was fine, but outside one didnt do anything!

Called LR assist and they've reported the issue. Car is going in today for investigation.

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Had same problem last month so all I did was pour warm water over the door then it opened without any fuss.

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Have a 2012 (62) Evoque and the o/s/f central door locking mechanism failed to work and LR replaced it under warranty now the n/s/f has gone to be now out of warranty. What could be the problem? should I order a solenoid or a door control module??