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Customer Services tell it like it is
tetstb
 

Posts: 264
Joined: Aug 2011
Location: West Linton, Scottish Borders>
Post: #21
RE: Customer Services tell it like it is

(25-01-2012 10:00am)XFullFatTim Wrote:  They should stop building 95% of the export cars and concentrate on home market for the next year, especially as the prices we appear to be paying are subsidising most of the non-European markets. At the minimum LR should have a 50/50 split home to non-European cars until the European market back log is cleared

They can't, they need to export as they have to meet export/import targets for respective countries to help our deficit and to reach their own targets so export market is far more valuable at the moment.

Cheers

Bob

SD4 Auto Dynamic OG , Verve, Panoramic Roof, Chrome Shadow, 825w audio, Park Assist, Privacy Glass.

[Image: 123130.png]
25-01-2012 10:55am
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Craig_d1
 

Posts: 412
Joined: Jul 2011
Location: Surrey
Post: #22
RE: Customer Services tell it like it is

(24-01-2012 11:20pm)Daglass Wrote:  And having thought about it I'm cancelling in the morning.
Atrocious behaviour from an apparently prestige brand.
I get better service in poundland

So, did you pull the plug, or has the lure of the car kept you in the game?
25-01-2012 02:20pm
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ED209
 

Posts: 1,128
Joined: Aug 2011
Location: durham
Post: #23
RE: Customer Services tell it like it is

(25-01-2012 02:20pm)Craig_d1 Wrote:  So, did you pull the plug, or has the lure of the car kept you in the game?

I feel like doing this, cheesed off with the wait and delays. So far the lure of the car has kept me from cancelling.

Just been thinking to myself this morning that perhaps I should cancel the evoque, pay the £30,000 of my mortgage and run around in my banger until it dies.
25-01-2012 02:34pm
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Straydox
 

Posts: 583
Joined: Nov 2011
Location: Warwick
Post: #24
RE: Customer Services tell it like it is

(25-01-2012 10:46am)dandavis1 Wrote:  I didn't read any more of your post - it looked a bit waffley. But my original post was to do with customer service not production processes and the number of components it takes to build a car.

I'm not suggesting LR should be able to give delivery dates to within an hour, but I am suggesting that the dealer should have tried harder to obtain some/any information for a customer.

Well you should read it all - and then you would understand what you are asking customer services/the dealer to predict - it's not complicated.

Delivered 15th May 2012, rejected and returned 4th Feb 2013 - SD4 5 door Prestige manual with a bucket full of rattles Mauritius Blue. Crazy Audi MY2020 RSQ3
25-01-2012 02:44pm
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dandavis1
 

Posts: 247
Joined: Oct 2011
Location: Edinburgh
Post: #25
RE: Customer Services tell it like it is

(25-01-2012 02:44pm)Straydox Wrote:  Well you should read it all - and then you would understand what you are asking customer services/the dealer to predict - it's not complicated.

I'm not asking them to predict anything. The OP said his dealer gave him no info so he phoned customer services and got some sort of answer. My point is that his dealer should have made that call on the OP's behalf (like in my Topps Tiles example). It's called good customer service, something LR are seriously lacking.
(This post was last modified: 25-01-2012 05:37pm by dandavis1.)
25-01-2012 05:36pm
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leveller
 

Posts: 136
Joined: Nov 2011
Location: UK
Post: #26
RE: Customer Services tell it like it is

(24-01-2012 07:41pm)dandavis1 Wrote:  You're spending £40,000-odd and your dealership couldn't have made that call for you? Crap.

+1

I'm sure there are some really excellent dealers out there with salesmen who care about their job and their customers. I hope mine is one of those.

This is why I tip generously at restaurants when I am served by someone who likes living on this planet and lets it show.

5dr Evoque Dynamic Si4, OG. I love her, mostly.
25-01-2012 06:10pm
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