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LandRover UK Customer Feedback - Evo-king - 11-07-2012 11:46am
Anyone else had one of these e-mails.
Completed mine with the following response.
"Thank you for participating in our online quality survey. The feedback you have provided will help our engineers continue to deliver on Land Rover's commitment to quality and customer satisfaction.
As your ownership continues, we may call upon you again for additional feedback. We would appreciate your continued participation.
Thank you,
Land Rover"
RE: LandRover UK Customer Feedback - ED209 - 11-07-2012 11:56am
I got one yesterday, about the 4th i have had, I have completed the rest thoroughly and honestly. This time I cant be bothered.
RE: LandRover UK Customer Feedback - Nowaytk - 11-07-2012 12:49pm
I picked mine up on the 20th of march & ain't had one!
RE: LandRover UK Customer Feedback - XFullFatTim - 11-07-2012 02:24pm
I collected mine on 9th September 2011 and despite requesting customer survey forms have never received one! Maybe LR thinks I'm a dead cert customer, but they aren't aware that I was going to buy an Audi A6 Allroad to replace the last FFRR - I had a deposit on an Evoque and orders started being taken a few days before I was going to order the A6 so for LR it was a close run thing.
RE: LandRover UK Customer Feedback - Evo-king - 11-07-2012 05:03pm
Tim
I could forward you my link if you wanted to ping them a reply.
RE: LandRover UK Customer Feedback - The Valeter - 11-07-2012 05:32pm
I've never had anything either, never did when I bought the Freelander either.
RE: LandRover UK Customer Feedback - RacingSnake - 11-07-2012 07:24pm
I had one, left it a couple of months, then filled it in, being quite detailled about the (lack of) handover experience.
a day later I got an email from the dealership asking me if everything was ok.
coincidence?? maybe.
RE: LandRover UK Customer Feedback - XFullFatTim - 11-07-2012 08:10pm
Evo-king, I think LR have got the picture from the small number of posts that I have made here, what I think! But while I have had exceptional (by LR norms!) service from the two dealerships I have used over the years I accept that LR has a huge problem with some dealerships in the network who are most certainly not doing their utmost for the brand.
RE: LandRover UK Customer Feedback - Evo-king - 11-07-2012 08:14pm
Tim, this survey majored on my experience of the vehicle, with several pages of questions, which were very good to be fair and should get the right responses from those asked. I think there were only 2 questions regarding the dealership.
I was very honest, in both the good and bad, though in my case I have very few niggles.
RE: LandRover UK Customer Feedback - PAT - 11-07-2012 11:26pm
Received that email on 23 June which was just over three months after collecting the car.