(24-05-2014 11:24am)ziggy stardust Wrote:  Visited my local Stratstone JLR dealer last week for a second service quote on my SD4, went something like this.

As I drank my coffee with the service adviser I asked if I was to wait how long would it take? Two hours Sir. That's quick, how much will it cost me? £475 Sir.

How can you justify £475 for two hours work, were in South Wales and most people don't earn that all week? We only use genuine LR parts Sir, they are expensive and we stamp your book.

I know, I've priced them up on eBay, all genuine LR and C1 spec oil £108, so what about the other £367?

That is the price Sir. What about discount? O.K. we can do it for £449. Wow thanks.

Feeling totally ripped off I book it in for Monday to keep everything sweet while the car is still under warranty, I notice mints on the desk and take one but before unwrapping it I ask if I'm going to be charged for it? No Sir.

I get a Jaguar for the day as I need it to get to work and pick up the Evoque the following day and drive it the four miles home. I lift the bonnet and notice a screw left unfastened on the air filter box so I screw it home myself, should I have sent them a bill for £50? I dip the oil and it's black, not what I expected.

Looking at the invoice from Stratstone I notice I'd been charged for windscreen wash at almost £5 which was odd because I'd filled it up before I took the car in?

I get an email asking about the standard of my service so I tell them how it was, I then get a phone call and I go through it all again, I'm then told I'll be getting a phone call from the service manager and I'll be able to discuss it with him, four days later I'm still waiting.

On the positive side I've had the car back for a couple of little warranty issues before the service and found them most helpful, but I do hate paying ridiculous rates for ticking boxes.

Z