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+--- Thread: Topix - SSM64197 Panoramic glass roof cracked (/Thread-Topix-SSM64197-Panoramic-glass-roof-cracked)
RE: Topix - SSM64197 Panoramic glass roof cracked - kriswilson - 22-05-2014 08:54am
Sorry to bump an old thread guys. I've a new SD4 which i've only done 500 miles in and is less than 3 months old, i only use the car at weekends and its kept in a locked garage the rest of the time.
I came out this morning and noticed a large crack right at the front of the panoramic glass roof covering maybe 10 inchs across. Does anyone have any updates on where LR stand with the Topix and if they discovered what the root cause may be?
I called my insurers today (swiftcover) and they have advised they will not cover the roof.
RE: Topix - SSM64197 Panoramic glass roof cracked - mark_n - 22-05-2014 01:19pm
A replacement is about £1800; are the insurers saying they will not cover it at all or only under the main accidental damage section of the policy as opposed to the glass section.
Look along the crack for any sign of a stone impact but don't clean the glass in an effort to disguise the source of any damage which might affect LR's willingness to accept liability.
RE: Topix - SSM64197 Panoramic glass roof cracked - kriswilson - 22-05-2014 06:35pm
Thanks for the reply Mark.
I took it back to the supplying dealer today and he poked around at the roof and said "Its a stone chip. A stone has bounced up and cracked the roof". He then went on to say that its basically not their fault and that i'll need to contact my insurance company to replace the roof.
On that basis, has anyone ever contacted some glass inspection companies? All cars come in to contact with stone chips over time, should it really be so easy for the roof to crack... Is the panoramic roof really fit for purpose..?
I'm really tempted to go back to the dealer and fight this case. Has anyone done so? Tried?
Does anyone have a contact for LR UK customer service?
RE: Topix - SSM64197 Panoramic glass roof cracked - XFullFatTim - 22-05-2014 07:23pm
LRCS has it's own section on the forum aka Pete@Land Rover.
Might be worth getting a 2nd opinion from someone at a windscreen replacement company like Autoglass
RE: Topix - SSM64197 Panoramic glass roof cracked - kriswilson - 22-05-2014 07:31pm
Thanks Tim, i've PM'd Pete.
Will call round a few glass places tomorrow.
RE: Topix - SSM64197 Panoramic glass roof cracked - vinny - 22-05-2014 07:50pm
Take it back to the dealer and drive it through the showroom window and say "that's us quits":D"you better contact your insurance company"
RE: Topix - SSM64197 Panoramic glass roof cracked - alibeau - 22-05-2014 09:04pm
Been there, done that.....
My roof cracked from the corner above the drivers head. I found a tiny chip on the exterior of the glass. Found it hard to believe such a small chip could cause such damage. I didn't see how I could argue the toss with my dealer given there was a chip. Claimed on my insurance, initially thought it would have to be on the main policy but it was eventually settled as a glass claim. The cost of the repairs was in the region of £2k if I remember rightly.
Good luck with getting it sorted!
Ali.
RE: Topix - SSM64197 Panoramic glass roof cracked - speary - 23-05-2014 08:28am
Take it back to the dealer and get him to show you where the stone impact is. If the crack is from the edge it sounds like a stress fracture.
Have you driven anywhere that would flex the chassis, ie entering your driveway up a kerb or steep hill at a an angle
RE: Topix - SSM64197 Panoramic glass roof cracked - cjfp - 23-05-2014 08:37am
(23-05-2014 08:28am)speary Wrote: Have you driven anywhere that would flex the chassis, ie entering your driveway up a kerb or steep hill at a an angle
Blimey, if they can't cope with entering your driveway up a kerb then we're all stuffed !
RE: Topix - SSM64197 Panoramic glass roof cracked - kriswilson - 23-05-2014 09:13am
Thanks folks,
My driveway is around a mile long over chuckies and general farm track type road. It would definately put the car through its paces.
The chip is at the very front of the glass roof, only a few cm's after the windscreen.
Edited to add, this being the newer 9 speed model.. could LR have changed something? I had the previous model for around 6 months and drove the same roads and not a single problem. Makes me wonder if something isnt right with the newer models.