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+--- Thread: ..... AND it's still at the dealers....... (/Thread-AND-it-s-still-at-the-dealers)
RE: ..... AND it's still at the dealers....... - Shenley - 20-10-2012 10:41am
It hasn't happened yet - that's what they might have to do. If it's not right we are not paying.
Worse case scenario is the deposit back and order another car (not necessarily a LRE).
The damage is just below the seat back release at the top, I would say it was a punctured rather than torn. But hey that's not our problem.
RE: ..... AND it's still at the dealers....... - WB - 20-10-2012 11:21pm
I had a seat base replaced (Cirrus) because the leather had an odd texture to it. They ordered one replacement (came next day) and it had a pen mark on it - in the SEALED LR bag! The next one came and was perfect... so they do seem to turn these around quickly and I absolutely couldnt tell the difference between the base and the seat back.
RE: ..... AND it's still at the dealers....... - XFullFatTim - 21-10-2012 09:33am
Shenley has the Plus seats in Pimento - not a common combo but I would have thought that as the seat makers are one of the companies that is on the site site as the factory it wouldn't be too difficult to get a replacement.
RE: ..... AND it's still at the dealers....... - Shenley - 22-10-2012 06:44pm
..... and still nothing
Not even a phone call!
RE: ..... AND it's still at the dealers....... - NightFox - 22-10-2012 07:32pm
(22-10-2012 06:44pm)Shenley Wrote: ..... and still nothing
Not even a phone call!
Rather than waste your time trying to contact your dealer, I would be inclined to ring LR Customer Services and say that you're trying to find out what's happening as your dealer isn't keeping you informed as they promised they would. I think you'll find that LR CS will take a couple of details and magically very, very quickly you'll just happen to get a call from your dealer. I've always found LR CS to be very good, especially at giving dealers a kick up the backside. They seem to be the only people dealers actually worry about upsetting!
Land Rover Customer Services: 08705 000 500 - good luck!
RE: ..... AND it's still at the dealers....... - Shenley - 22-10-2012 07:43pm
I have dealt with LR customer services re the aeroflip on my order and they were exellent.
I however have got to give the dealer a chance to resolve the matter first.....
On this occasion LR customer services were not that helpful.
But the dealer is pulling out all the stops, and are pushing LR for a swift resolution.
RE: ..... AND it's still at the dealers....... - Shenley - 25-10-2012 03:49pm
Anyone considering ordering the Dynamic+ sports seats in 'Agility' (red) ??
Well our car is still at the dealers awaiting a replacement seat, the dealer won't consider a repair. (+ point)
The hole/tear in the leather seat has been classed as a manufacturing defect.
... and with every plus (no pun intended) comes a minus......................................
No new seat until 27th November 2012 !!
Obviously they don't make that many in red then.
RE: ..... AND it's still at the dealers....... - Shenley - 29-10-2012 12:00pm
Update.
New seat will be arriving tomorrow, and if all is well, the car will be ready on Wednesday.
Because it is down to the dealer they have no doubt pulled out all the stops, as we are sitting on the big fat cheque - not the dealer.
Not bothered about vast quantities of compensation, just want the car.......
an umbrella or a teddy bear for the wife woundn't go amiss.......
RE: ..... AND it's still at the dealers....... - NightFox - 29-10-2012 01:43pm
(29-10-2012 12:00pm)Shenley Wrote: Update.
New seat will be arriving tomorrow, and if all is well, the car will be ready on Wednesday.
Because it is down to the dealer they have no doubt pulled out all the stops, as we are sitting on the big fat cheque - not the dealer.
Not bothered about vast quantities of compensation, just want the car.......
an umbrella or a teddy bear for the wife woundn't go amiss.......
Glad it sounds like it's got sorted pretty quickly for you (though I'm sure you having the money probably hastened things).
It will be interesting to see if your dealer does offer you anything in the way of apology or compensation, unfortunately in my experience due to either litigation phobia or downright indifference, they rarely do.
RE: ..... AND it's still at the dealers....... - Shenley - 02-11-2012 10:34am
Happy ending.
Seat recovered to a high standard and matches very well, I couldn't tell. Even taking a photo with a flash, no colour variation. Dealer liked this method of colour checking.
Picked it up (well the wife did) on Wednesday, spent Thursday fitting accessories, not roof rails yet due to the British weather.
Dealer very apologetic and presents to arrive in due course.
....have not driven it yet myself.......
