18-05-2013, 02:25pm
Being one of the "new customers" that Land Rover were hoping to attract with the Evoque I sadly now have to leave the marque after only 18 months.
Apart from a little lack of refinement around town I have been totally satisfied with the car overall but did suffer from the dreaded rattle syndrome from the rear (oo err)
My gripe is totally with the Stratstone dealership in Newcastle - they are so inept its untrue. In my short time as a Land Rover customer they have
- failed to turn up for the car when a pick up time had been agreed for a service
- serviced the car and returned it without a valet and also without any attempt to fix the rattling tailgate
- then took it back for 8 weeks after which they said the rattle was resolved - as soon as I drove out of the dealership the rattle was actually twice as bad!
- They then told me that they would make another attempt at a fix and would ring me when a courtesy car became available - that was two months ago and I still haven't heard a thing from them
That was the final straw and despite Liam from LRCR being absolutely brilliant in trying to placate me in attempting to get me to stay within the brand, this morning I have signed up for a Lexus IS300h F Sport.
I had been a Lexus customer previously so I know for fact that I will get top class service from them - if only Land Rover could follow suit instead of taking their clients for granted - their product is fantastic and it deserves better.
Good luck to you all, I'm sure all of the dealers can't be as bad as ours "up north"
Apart from a little lack of refinement around town I have been totally satisfied with the car overall but did suffer from the dreaded rattle syndrome from the rear (oo err)
My gripe is totally with the Stratstone dealership in Newcastle - they are so inept its untrue. In my short time as a Land Rover customer they have
- failed to turn up for the car when a pick up time had been agreed for a service
- serviced the car and returned it without a valet and also without any attempt to fix the rattling tailgate
- then took it back for 8 weeks after which they said the rattle was resolved - as soon as I drove out of the dealership the rattle was actually twice as bad!
- They then told me that they would make another attempt at a fix and would ring me when a courtesy car became available - that was two months ago and I still haven't heard a thing from them
That was the final straw and despite Liam from LRCR being absolutely brilliant in trying to placate me in attempting to get me to stay within the brand, this morning I have signed up for a Lexus IS300h F Sport.
I had been a Lexus customer previously so I know for fact that I will get top class service from them - if only Land Rover could follow suit instead of taking their clients for granted - their product is fantastic and it deserves better.
Good luck to you all, I'm sure all of the dealers can't be as bad as ours "up north"