09-06-2012, 11:02am
As I'm sure many are aware my dealer experience hasn't been great but the latest incident and the dealer reaction amd response to it has really angered me.
To cut a long story short as part of my cherished number transfer my plate had to go on to my wife's car (you can't do retention in NI and plate must be on a vehicle at all times).
My evoque arrived, cherished plate transferred and a new plate for my wife's car given and insurance changed as necessary.
4 weeks later our new tax discs arrive. Problem is the number plate for my wife's vehicle is not that given to me by the dealer 4 weeks prior meaning that car had not been insured for a month.
That's a full month of driving around without cover!
The salesmans response? I'll go make new plates, I'm heading on holidays in a few minutes.
The managers response to this?
Send me the bill from your insurance company and we will refund the cost of changing the policy-no apology for letting us drive unconverted for a month.
I'm pretty angry about it all and while I'm aware these things can happen the blasé response of the dealership has pi55ed me off incredible.
Would you complain to LR?
To cut a long story short as part of my cherished number transfer my plate had to go on to my wife's car (you can't do retention in NI and plate must be on a vehicle at all times).
My evoque arrived, cherished plate transferred and a new plate for my wife's car given and insurance changed as necessary.
4 weeks later our new tax discs arrive. Problem is the number plate for my wife's vehicle is not that given to me by the dealer 4 weeks prior meaning that car had not been insured for a month.
That's a full month of driving around without cover!
The salesmans response? I'll go make new plates, I'm heading on holidays in a few minutes.
The managers response to this?
Send me the bill from your insurance company and we will refund the cost of changing the policy-no apology for letting us drive unconverted for a month.
I'm pretty angry about it all and while I'm aware these things can happen the blasé response of the dealership has pi55ed me off incredible.
Would you complain to LR?