20-09-2011, 07:05pm
Brought my new Evoque home .. 90 odd miles from the dealers today. Looks lovely, goes well and seems very stable. I was pleased to find that despite it's dimensions it actually feels reasonably tall on the road. Now for the bad news.
On the downside, the hand-over could have gone better. The salesman seemed a polite young fella but the promise of fuel that he made to me ran to a quarter of a tank (stingy on a £40,000+ car), the rigid load-liner that we'd ordered wasn't there as they'd apparently ordered the wrong part. One of the cherished transfers that we'd ask them to complete hadn't been touched, despite us giving them the prepared retention document.
The sit down in the car showed that the SatNav was showing Belgium (so much for the pdi) and I can only imagine he's still to have the "Evoque" course as I did feel that I knew quite a lot that he didn't. The in car discussion part of the hand-over took around ten minutes (five of which was him try to re-set it to the UK) A mile down the road we called in at the petrol station to fill up and my eagle eyed wife noticed that they had forgot to put the tax disc in the car. We returned and drove back and this was put right......but the problems didn't end there.
Once home, I checked the Insurance docs which had just arrived and noticed that the number that the dealership gave, and I subsequently gave to the insurance was not the same as the plate on the car. As if that wasn't bad enough, the tax disc was a completely different number too. Is it me or does this sound like a pantomime farce?
On the downside, the hand-over could have gone better. The salesman seemed a polite young fella but the promise of fuel that he made to me ran to a quarter of a tank (stingy on a £40,000+ car), the rigid load-liner that we'd ordered wasn't there as they'd apparently ordered the wrong part. One of the cherished transfers that we'd ask them to complete hadn't been touched, despite us giving them the prepared retention document.
The sit down in the car showed that the SatNav was showing Belgium (so much for the pdi) and I can only imagine he's still to have the "Evoque" course as I did feel that I knew quite a lot that he didn't. The in car discussion part of the hand-over took around ten minutes (five of which was him try to re-set it to the UK) A mile down the road we called in at the petrol station to fill up and my eagle eyed wife noticed that they had forgot to put the tax disc in the car. We returned and drove back and this was put right......but the problems didn't end there.
Once home, I checked the Insurance docs which had just arrived and noticed that the number that the dealership gave, and I subsequently gave to the insurance was not the same as the plate on the car. As if that wasn't bad enough, the tax disc was a completely different number too. Is it me or does this sound like a pantomime farce?
