08-08-2018, 07:07pm
We have had our 2016 Dynamic Hse since may and have been suffering with some tyres going down since we got it, we have now found that on 1 wheel that there is holes going through the centre of the wheel due to corrosion, I intended on taking it to LR under warranty but I noticed on the back of the wheel it’s dated 2012, when we bought the car (from a known independent 4x4 dealer) they agreed to have the wheels refurbished but when we went to collect the car they admitted that they had swapped them off of a different car as they didn’t have time to get them done and had waited for us to sign the logbook and tax the car before it was bought out.
I wasn’t very happy but they looked in good condition and the misses was to excited to leave it there.
Since finding the problem and contacting them I have been promised they will “sort something out” and they will get someone to call back and they never do, I have been calling every day only to be fobbed off with the usual he’s on holiday then the next person is on a day off on the the next day, this has been going on for 5 days until today when I lost my Sh1t,
After getting fobbed off again with the usual different guys off but I will get someone else to call bs I didn’t wait for a call I sent an Email via there webpage telling them I was having the car dropped off with 3 wheels right in the middle of there entrance with a big sign explaining to everyone interested what’s been going on, funnily enough it got an immediate response by phone and email at pretty much the same time from the same person now this guy seems to have a can do attitude and is going to speak to a director to make an appointment for us to take the car in so they can fit a loaner set of wheels whilst they sort us a set out and test them to make sure they have no problems.
Now I have some concerns with this and wanted to get some opinions on them,
If they have been fobbing me off this far then once I have loaner wheels what’s stopping them saying that they have rectified the situation by providing other wheels,
Also I have good matching Pirelli tyres and will they go missing during however long it takes to sort it out especially since the mats and parcel shelf went missing between buying and collecting the car,
I also don’t like the idea of blowing up the tyre and driving it 30 odd miles to them with holes in a wheel, I realise it’s unlikely anything would happen but if it did I’m knowingly driving a defective vehicle and at best I can’t see my insurance company being to impressed.
Picture of the wheel
I wasn’t very happy but they looked in good condition and the misses was to excited to leave it there.
Since finding the problem and contacting them I have been promised they will “sort something out” and they will get someone to call back and they never do, I have been calling every day only to be fobbed off with the usual he’s on holiday then the next person is on a day off on the the next day, this has been going on for 5 days until today when I lost my Sh1t,
After getting fobbed off again with the usual different guys off but I will get someone else to call bs I didn’t wait for a call I sent an Email via there webpage telling them I was having the car dropped off with 3 wheels right in the middle of there entrance with a big sign explaining to everyone interested what’s been going on, funnily enough it got an immediate response by phone and email at pretty much the same time from the same person now this guy seems to have a can do attitude and is going to speak to a director to make an appointment for us to take the car in so they can fit a loaner set of wheels whilst they sort us a set out and test them to make sure they have no problems.
Now I have some concerns with this and wanted to get some opinions on them,
If they have been fobbing me off this far then once I have loaner wheels what’s stopping them saying that they have rectified the situation by providing other wheels,
Also I have good matching Pirelli tyres and will they go missing during however long it takes to sort it out especially since the mats and parcel shelf went missing between buying and collecting the car,
I also don’t like the idea of blowing up the tyre and driving it 30 odd miles to them with holes in a wheel, I realise it’s unlikely anything would happen but if it did I’m knowingly driving a defective vehicle and at best I can’t see my insurance company being to impressed.
Picture of the wheel