courtesy cars

Hi do other members here get given non land rover courtesy cars,i had a ford focus last time it would be nice to have a car equivalent to my own.

I was given a 3 month old RR Sport whilst mine was in for a service and the dealer delivered it to me.

(09-04-2013 10:18pm)SINGHY Wrote:  I was given a 3 month old RR Sport whilst mine was in for a service and the dealer delivered it to me.

wow great car lucky you.

Mine is in to find a fault with RSE remote, the dealer did loan me a 13 plate freelander, but as it is now in for a bit longer ( unable to trace fault ) they needed their courtesy car back, so they arranged thru land rover a car from enterprise. I'm now in a 62 plate rr sport autobiography, very nice piece of kit...

Always been a new FL2 each time I have taken mine in. Service or warranty repair

Also depends whether it is the dealer giving you the car or LR Assist.

Dealer might well try to go as cheap as possible, but LRA should always arrange an LR product for you.

As mentioned elsewhere, when our FL2 went in for a warranty issue we had a £76k FFRR Westminster for two weeks courtesy of LRA !

It amazes me that people complain about servicing costs then want a 60k courtesy car. You pay for it in someway at some point!

(10-04-2013 09:23am)ED209 Wrote:  It amazes me that people complain about servicing costs then want a 60k courtesy car. You pay for it in someway at some point!

Well I got a basic Ford Fester which I had to pay £12.50 for the insurance for 5 hours and the dealer still charged me £328 for the 1st year service.

Tony

(10-04-2013 10:13am)Tony Wrote:  Well I got a basic Ford Fester which I had to pay £12.50 for the insurance for 5 hours and the dealer still charged me £328 for the 1st year service.

Tony

And if that courtesy car was a full fat brand new RR how much more do you think the service would be??

(10-04-2013 10:32am)ED209 Wrote:  And if that courtesy car was a full fat brand new RR how much more do you think the service would be??

I was not expecting a FFRR unless they were looking to tempt me to upgrade come change time. An FL2 would have been acceptable.

A friend got his Santa Fe serviced at year 1 for £120 including a courtesy car at no extra cost. I doubt that the 1st year service i.e. an oil/filter change on the Evoque and Santa Fe are really that much different. It is also worth noting that the two dealers are part of the same group.

Its about the customer feeling valued and not ripped off, its about retaining customers and tempting them into a more expensive product come change time. As things stand this is my fourth and last LR product.

Tony