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Yet More Delays
Mike
 

Posts: 92
Joined: Jun 2011
Location: Yorkshire Coast
Post: #1
Yet More Delays

My car was supposed to go into build yesterday 9/1/2012, after numerous build date changes from the original build date of 2/12/2011. Spoke to customer services yesterday to check it went into build, they said they would check and ring back, they never did, so rang them again this morning to be told no it should go into build now on Friday 13/1/2012. Delivery is now due early Feb. We had planned time off early Jan to holiday using the car and since changed our plans to end of Jan, but now that is ruined again. Don't Landrover understand that people make plans around the arrival of a new car. This is my fifth Landrover I will not go through this again.
What I don't understand is why the never ending delays, I see cars being delivered early on this forum that are going abroad, but to us loyal Landrover customers in the UK just delays.
SadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSadSad

Firenze Red Dynamic SD4 Man
Red Black Leather
Pan Roof
Shadow Alloys
Black Roof and Headlining
Privacy Glass
Delivered 27/1/12
(This post was last modified: 10-01-2012 05:40pm by cjfp.)
10-01-2012 12:39pm
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RacingSnake
 

Posts: 1,267
Joined: Sep 2011
Location: Reading
Post: #2
RE: Yet More Delays

What a pain in the backside Sad

off the back of some of these late order early delivery posts, I fired off a note to my dealer today to see whats the situation.

Hope you get it sorted, and certainly let your dealer know how much of an inconvenience this is.... abnd a set of mats and flaps might ease the pain Very Happy
10-01-2012 12:48pm
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LDT
 

Posts: 519
Joined: Oct 2011
Location: South Wales
Post: #3
RE: Yet More Delays

So disappointing for you, and also others, who had thought that the delay issue had been sorted out. It would be helpful if you were provided with the reason for the delay, but LR communication appears to be non-existent.

Agree with RacingSnake about the mats and mudflaps, not forgetting the the £150 JLR delay payment if you haven't already had it.

Prestige SD4 Auto, Ipanema/Ambience, Style 4 Wheels, Pan Roof, Privacy, Dimming Mirror, High Beam Assist, Surround Cameras, Spare Wheel, Mud Flaps.
[Image: 116286.png]
10-01-2012 01:13pm
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Wired
 

Posts: 149
Joined: Nov 2011
Location: Spain
Post: #4
RE: Yet More Delays

It will not help your build date but you do have to see cars as being different. If the glass plano is out of stock for some reason all cars with that option will see their build dates pushed back.

It can just be a small thing but the more options you have on your car the most likely it is to get delayed.
10-01-2012 02:54pm
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Mike
 

Posts: 92
Joined: Jun 2011
Location: Yorkshire Coast
Post: #5
RE: Yet More Delays

Thanks for the replies. After the post this morning I rang customer services again and was told a manager would ring me back before lunch. As yet no reply, currently on hold with them yet again.

Firenze Red Dynamic SD4 Man
Red Black Leather
Pan Roof
Shadow Alloys
Black Roof and Headlining
Privacy Glass
Delivered 27/1/12
10-01-2012 02:54pm
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LDT
 

Posts: 519
Joined: Oct 2011
Location: South Wales
Post: #6
RE: Yet More Delays

(10-01-2012 02:54pm)Wired Wrote:  It will not help your build date but you do have to see cars as being different. If the glass plano is out of stock for some reason all cars with that option will see their build dates pushed back.

It can just be a small thing but the more options you have on your car the most likely it is to get delayed.

I agree, but as posted previously, I think the reasons for delays should be communicated to those waiting.

Prestige SD4 Auto, Ipanema/Ambience, Style 4 Wheels, Pan Roof, Privacy, Dimming Mirror, High Beam Assist, Surround Cameras, Spare Wheel, Mud Flaps.
[Image: 116286.png]
10-01-2012 03:28pm
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WB
WB

Posts: 1,769
Joined: May 2011
Location: London
Post: #7
RE: Yet More Delays

Call your dealer and insist on a loaner car. You shouldn't be carless or be suffering extra depreciation on your existing car because they can't keep to their dates.
10-01-2012 06:04pm
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The Valeter
 

Posts: 1,494
Joined: Oct 2011
Location: Medway, Kent
Post: #8
RE: Yet More Delays

What is the criteria to recieve the £150 voucher?

Came Home On 02/03/13 Pure Tech In Barolo Black/Cirrus Trim with Bespoke Firenze Ascents + Numerous Factory Options!!
Also :-

Rover 25GSi - 2005 Everyday Car.
MG ZR-Express Van - 2005 Special Factory Order (Literally a one off).
MG Montego 2.0i - 1990 Shows/Sunny Days.
MG Metro 1300 - 1983 Being Restored!
10-01-2012 07:09pm
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ED209
 

Posts: 1,128
Joined: Aug 2011
Location: durham
Post: #9
RE: Yet More Delays

(10-01-2012 07:09pm)The Valeter Wrote:  What is the criteria to recieve the £150 voucher?

email nick@landrover he/she might eventually answer if they get enough people asking for the criteria. I did 6 days ago and still no response.
10-01-2012 08:07pm
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doug
 

Posts: 1,274
Joined: May 2011
Location: Suffolk
Post: #10
RE: Yet More Delays

Mike,

Have you spoken to your dealer about your planned holiday? If you lay it on, they should loan you a car for a few days (RRS)
I understand it wouldn't be as you had planned, but it would be better than nout.

[Image: mini-graphics-vehicles-244162.gif] ABOVE AND BEYOND
RRE sold after 5 happy years. Jag F-Pace owner now
10-01-2012 08:31pm
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