The :censored: have gone and painted it the wrong colour

(12-10-2014 07:53am)iwf Wrote:  When we orginally ordered we were undecided on colour so just selected Indus Silver, though in truth I didn't check the paperwork very carefully.

A month before build we added a couple of items and selected Corris Grey. I think what happened was because the extras were dealer fitted items they missed the change in colour.

Let's see what happens next, and just how quickly they can build a car if they really need to

When this happened to us we took the (in your case) Indus Silver, free as a loan car until the Corris Grey is built.
Good luck in getting it sorted.

Thanks all for the support

I'll see what the dealer has to say today, then report back. I must say taking the Indus Silver in the short term has some attraction

It would save a lot of hassle for both you and the dealership to take but do make sure that it is on the understanding that the car that is arriving is a loan car until your correct order arrives and that you will not be buying it only to trade it back in 3 months down the line. Also may sure that the dealer has not got a list of back orders to fullfil before they can order the replacement car - you need to be at the top of the list for the correct order.

Well the :censored, censored: dealer isn't being helpful at all.

They'll order a new one, but not offer any loan car. They have also pointed out the supply problems with the 9 speed gear box means I won't see anything this side of Christmas.

They're wanting me to visit the showroom, no doubt with a view to persuading me to the silver one. There 'could' be a discussion about a discount. Time to ring LR me thinks, though is there are indeed supply problems with the gearbox there might be little they can do.

Evoque is still very popular, more so now with the 9 speed auto, so they will be able to shift on the car that was misordered very quickly (they may even have a customer lined up for it now!). If you are happy with the Indus car then whatever you do do not let them know, go into the showroom and lay your cards on the line - dealers have a quite large margin so start at 10% off and do not go down, list any dealer fit accessories you like and see what they will do on those and of course you absolutely need to have the Service pack for free ............... free paint protections and wheel and trye if they offer that as a paid option.

I agree with XFFT I would be asking for at least a 10% discount and some free dealer fit accessories (mud flaps for starters, plus a set of side steps). Then if you don't hate it take the Indus.

thanks guys

'discussions are continuing' as they say and I wouldn't want to name names just yet. I really don't like the Indus Silver, yet don't want to wait 5 months for a car. So far the dealer seems to want to have me as a satisfied customer. Whether they recognise the reputation damage that a forum can deliver is another matter.

So either a deal gets done, or we walk away and maybe buy second hand from elsewhere. Should be sorted by tomorrow night one way or the other.

I certainly won't waste much time in posting the result !

good luck!

I'm relieved to announce an mid December slot has been found for a replacement. In the end the dealer didn't need to find a swap, one of his customers cancelled their order and thus I get her slot.

In the end I need to wait another couple of months, but at least I get the car I really wanted. Now for all the extra extras I was thinking about !

Go get them tiger!