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RR Evoque online quality survey.
Evo-king
 

Posts: 2,102
Joined: Oct 2011
Location: Gloucestershire
Post: #1
RR Evoque online quality survey.

Having owned the car for coming up to 1yr I received an e-mail from Land Rover to complete the above mentioned questionnaire.

Quite happy to do so.

Thinking about the areas covered, it seems that of all the good and bad issues relating to the car and ownership were included in the questionnaire.

So ether LR listen to their customers, either through the dealers, LR customer services or on these forums.

I only hope that what we say is taken into consideration with the current build issues and future model revisions.

Evoque No3: MY15 Dynamic Lux SD4, Auto, Santorini Black, Pimento Dynamic Plus Sports Seats, Ebony headlining, Pan Roof, Shadow Chrome Alloys.
25-03-2013 09:35pm
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XFullFatTim
Bat wielding forum enforcer

Posts: 9,295
Joined: Oct 2010
Location: Somewhere between here and there.
Post: #2
RE: RR Evoque online quality survey.

Do you have a link to this survey? How come you are the only person to receive it?

A Pangea Green New Defender 110 First Edition is now sitting on my drive alongside British Racing Green Electric Mini Cooper SE Level 3. After 21 years in my hands my TDI300 90 was handed on to the next custodian on 15 July 2022.
(This post was last modified: 25-03-2013 10:45pm by XFullFatTim.)
25-03-2013 09:49pm
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Evo-king
 

Posts: 2,102
Joined: Oct 2011
Location: Gloucestershire
Post: #3
RE: RR Evoque online quality survey.

Tim.

The link is in my personal e-mail, when I click on it it goes direct to the Q. It didn't ask me for any personal details or e-mail address as they already had that.

If I could let you see it I would.

Evoque No3: MY15 Dynamic Lux SD4, Auto, Santorini Black, Pimento Dynamic Plus Sports Seats, Ebony headlining, Pan Roof, Shadow Chrome Alloys.
25-03-2013 10:19pm
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broady43
 

Posts: 321
Joined: Nov 2011
Location: North Yorkshire
Post: #4
RE: RR Evoque online quality survey.

I got one about 3 weeks ago.[/u]

5 door Pure sd4 Tech Fuji with black roof, tinted windows, ebony seats, style 4 alloys, xenons, fogs,black grille.
Arrived 29/03/2012.
25-03-2013 11:02pm
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Bodlyfunctions
 

Posts: 148
Joined: Feb 2012
Location: UK
Post: #5
RE: RR Evoque online quality survey.

I had it too about 3 weeks ago. My car is 1yr old tomorrow. Happy Birthday! whoop whoop!!!
25-03-2013 11:07pm
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CSJ
 

Posts: 187
Joined: Jul 2011
Location: London
Post: #6
RE: RR Evoque online quality survey.

I also did two recently, one for my old car and one for the new one

On order: Volvo XC60 T5 Inscription Pro


Current: Porsche Macan, Pebble Interior, Volcano Grey, Bose, other extras which cost lots and should be standard

Gone:
BMW X6 m diesel with BMW exclusive interior
Evoque Dynamic Orkney, Accolade Dynamic Plus Sports Interior (Ivory)
Evoque. Coupe, Dynamic, Fuji, Pursuit (x2)
Scirocco 2.0 GT DSG, Black, Black Lthr, 19" Luganos
TT Mk 2, Grey, Audi Exclusive Int
SLK Mk 2, Blk, Beige Lthr
TT Mk 1, Blue, Silver Lthr
TT Mk 1, Silver, Grey Lthr
26-03-2013 10:22am
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XFullFatTim
Bat wielding forum enforcer

Posts: 9,295
Joined: Oct 2010
Location: Somewhere between here and there.
Post: #7
RE: RR Evoque online quality survey.

LR really makes me laugh sometimes, I've owned my Evoque since 9th September 2011 and not once had a customer survey, invite to take out a servicing plan
or visit a dealer to look at the new model year yet hardly hardly a week goes by when there isn't something comes in related to the FFRR that I part exchanged
on 7th September 2011 for the Evoque - I've had invites to take out servicing plans, cheaper insurance for older FFRR's, extended warranty, customer surveys and a host of other things to do with that car but zilch for the Evoque. This despite me contacting LR last year and telling them I no longer own the FFRR......... and telling them that I am unlikely to be able to afford to buy a new one any time soon.

A Pangea Green New Defender 110 First Edition is now sitting on my drive alongside British Racing Green Electric Mini Cooper SE Level 3. After 21 years in my hands my TDI300 90 was handed on to the next custodian on 15 July 2022.
(This post was last modified: 26-03-2013 11:25am by XFullFatTim.)
26-03-2013 11:24am
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Tony
 

Posts: 473
Joined: Jul 2011
Location: UK
Post: #8
RE: RR Evoque online quality survey.

I have had three surveys, two from what appeared to be an independant organisation and one direct from LR just before Christmas.

The first two were just basic "are you happy with the car, would you buy LR again, would you recommend LR" questions.

The LR survey was very comprehensive and covered in depth most of the issues which have been aired on this forum, so it looks like LR are taking note of concerns, question is will they actually do anything about it.

As for my answers D+ Must try harder!

I doubt they will dare get back to me! As a retired Marketing and Communications Manager for a major company I know the damage that can be wrought by a pi55ed off customer.

Tony

Evoque Dynamic SD4 Lux Auto Total Rubbish, worst car I have owned - GONE AT LAST!
26-03-2013 12:09pm
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XFullFatTim
Bat wielding forum enforcer

Posts: 9,295
Joined: Oct 2010
Location: Somewhere between here and there.
Post: #9
RE: RR Evoque online quality survey.

Tony, this is one reason why we have Liam and had Nick brought onside by LR. LR had been accused on Martin's other forums of not listening to their customers when things were going less than smoothly. LRCS presence on this forum has been a bit of a leap in the dark for LR which I hope has paid off as many members have found the direct contact without having to confront an often less than helpful dealership very productive. Long may LRCS participation in BabyRR continue. You will know as well as I do how frustrating it is to be stalled/ fobbed off with the "they are all like that" or " we've never encountered that problem before" answers that appear to be the stock answers wheeled out by LR dealers when things start go wrong. To me those answers mean to me " sorry but we cannot be bothered and don't care to look, you've brought a Land Rover what do you expect?"

A Pangea Green New Defender 110 First Edition is now sitting on my drive alongside British Racing Green Electric Mini Cooper SE Level 3. After 21 years in my hands my TDI300 90 was handed on to the next custodian on 15 July 2022.
(This post was last modified: 26-03-2013 12:19pm by XFullFatTim.)
26-03-2013 12:15pm
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Tony
 

Posts: 473
Joined: Jul 2011
Location: UK
Post: #10
RE: RR Evoque online quality survey.

(26-03-2013 12:15pm)XFullFatTim Wrote:  Tony, this is one reason why we have Liam and had Nick brought onside by LR. LR had been accused on Martin's other forums of not listening to their customers when things were going less than smoothly. LRCS presence on this forum has been a bit of a leap in the dark for LR which I hope has paid off as many members have found the direct contact without having to confront an often less than helpful dealership very helpful. Long may LRCS particiaption in BabyRR continue

Tim, I agree, from reading Liam's posts he is doing a first rate job but all fails if senior management do not get involved especially with sorting basic quality issues which just should not happen on a £45k vehicle. The Engineering and Technical areas must also be on-board to quickly fix the more complex issues. Its a culture thing 'Get it right' not 'That will do'.

For my part I have no complaints about the dealer I have used, however as they are a 250 round trip away I have clocked up a lot of miles taking this car back. After the last issue 'Gearbox fault warning' on the dealers recommendation I logged the issue with LRCS, a very efficient and informed lady took control of the case, contacted the dealer and kept me fully informed of what was being done to fix the issue and she is due to call me next week to see if all is still OK. So at this instant a 10/10 for LRCS - BUT - the point is it would be better if they were not needed, my last three LRs only ever had to visit the dealers for scheduled servicing.

Tony

Evoque Dynamic SD4 Lux Auto Total Rubbish, worst car I have owned - GONE AT LAST!
(This post was last modified: 26-03-2013 02:23pm by Tony.)
26-03-2013 12:47pm
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