(02-05-2013 11:30am)eddkawasaki Wrote: Quick update, I’ve got the car booked in for the warranty respray on the wing on 27th May. They are saying I will get their (the bodyshops) courtesy car which is a “class A small car” for the two days they will have it. Is it written down anywhere that we are supposed to get a like for like or better courtesy car?
There's no "right" as such but as you are being inconvenienced the dealership and/or LR customer services should step up and give you a decent loan car. You may need to make a bit of a fuss but you really shouldn't have to be without the car you paid for because the factory messed up. I'd also suggest making a request for compensation from LR.