Motor sheared off steering rack on 2014 Pure

Also post this to their FB page as they seem to pay more attention to FB than to owner forums these days

I have tried posting the pictures but it does not appear to accept pictures in any format.....

Any ideas anyone?

Hi, i live in Canada and there is a recall exactly for the power steering motor bolt. Do you have an email address so i can send it to you?

Thank You
I think this is it....... and Land Rover don’t think there is a problem??!!!

http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VR...esult&pg=0

I am talking about this one:
http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VR...esult&pg=0

(28-12-2018 07:58pm)Gabriel450 Wrote:  I am talking about this one:
http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VR...esult&pg=0

I had this very recall done on my '13 Evoque Dynamic. Got a letter in the mail describing the exact same thing.
However, is it the same as the OP described?
He says the entire power steering assist unit broke off, not the gear on the motor....
Or did I misinterpret what he said?

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Sorry to hear of your woes guys, but big thanks to the heads up about steering rack bolts. I’m going to call my local garage in morning and see how much to replace the bolts before anything goes bang! Hope you get a result with JLR and prompt a recall

Hi - I'm driving a discovery sport but it's an identical arrangement for the steering rack (and many other components obviously). Your posted prompted me to join this forum - I hope that's ok with other members. I have just experienced an identical issue to the one that you've written about and now in the JLR customer experience loop, which so far has been ok but we've not got to the important bit yet...

My wife was pulling out of a lay-by and seconds later there was a massive crunch and the steering failed. The recovery driver said he recovered cars all the time in this area with the same problem and was surprised there hadn't been a recall either.

I recovered the car to my local garage who have serviced my cars amazingly well for 20 years. They put it on the ramp and confirmed what the recovery driver had already thought - sheared bolts. JLR refused to take the conversation further until I got the vehicle to their dealer in Glasgow, obviously at my cost. We live in Argyll and Bute, so it's not a 5 five minute drive and wasn't cheap. I also had to the pay for the diagnostic which could have been done in a few mins - sheared bolts ain't difficult to spot. Repair cost estimate £2600 plus diagnostic fee.

Now I'm waiting for JLR to investigate and deem if there's anything they'd propose to help. This my forth JLR vehicle - all bought new or ex demonstrator from a main dealer - XK8, XJ, Freelander, Disco Sport. No problems up to now, but this one is brand killer for me depending on the response and customer experience. I too will obtain the parts and pay the surcharge as I want to get them in the lab and investigated. I believe there to be a very significant safety issue that is not being made public. Why would Tesla do a recall and JLR won't? Is there a climate / environment factor at play here - Argyll and Bute is wet and gets plenty of salt on the roads in winter.

Welcome to the forum Argyll, and no problem posting about your issue here. I hope you get a good result. Which dealer did the car end up at? Taggarts North Glasgow?

Thanks! Yes it’s Taggarts North Glasgow.