Brought my new Evoque home .. 90 odd miles from the dealers today. Looks lovely, goes well and seems very stable. I was pleased to find that despite it's dimensions it actually feels reasonably tall on the road. Now for the bad news.
On the downside, the hand-over could have gone better. The salesman seemed a polite young fella but the promise of fuel that he made to me ran to a quarter of a tank (stingy on a £40,000+ car), the rigid load-liner that we'd ordered wasn't there as they'd apparently ordered the wrong part. One of the cherished transfers that we'd ask them to complete hadn't been touched, despite us giving them the prepared retention document.
The sit down in the car showed that the SatNav was showing Belgium (so much for the pdi) and I can only imagine he's still to have the "Evoque" course as I did feel that I knew quite a lot that he didn't. The in car discussion part of the hand-over took around ten minutes (five of which was him try to re-set it to the UK) A mile down the road we called in at the petrol station to fill up and my eagle eyed wife noticed that they had forgot to put the tax disc in the car. We returned and drove back and this was put right......but the problems didn't end there.
Once home, I checked the Insurance docs which had just arrived and noticed that the number that the dealership gave, and I subsequently gave to the insurance was not the same as the plate on the car. As if that wasn't bad enough, the tax disc was a completely different number too. Is it me or does this sound like a pantomime farce?
Arrived. Prestige SD4 Auto 5DR OG September 11
(This post was last modified: 20-09-2011 07:36pm by ytshome.)
20-09-2011 07:05pm
griff
Posts: 959
Joined: Mar 2011
Location: West Sussex
Why not name and shame if what you are saying is the truth?
Pure SD4 Auto, Fuji White, Almond / Espresso, Pure Style Pack, Tech Pack, Auto Dim Mirror, Park Assist, Carpet Mats, Zenons, Spare Wheel, Mudflaps, Rigid Boot Liner and Rubber Mats.
20-09-2011 07:43pm
griff
Posts: 959
Joined: Mar 2011
Location: West Sussex
Always get 100% from the dealer I use but have had problems with others. Your hand over was a big cock up from start to finish. Have they compensated you for their cock up?[/i]
18MY Range Rover Velar R-Dynamic SE D240
20-09-2011 08:09pm
paulus599
Posts: 641
Joined: Mar 2011
Location: Gateshead
It sounds worse than a pantomime farce to me, at least you can have a laugh at one of those!
How can it be libel if it's the truth?
SD4 Prestige Coupe Auto, Fuji White, Pano roof, Park assist, Powered tailgate, Style 6 alloys, Element interior, Adaptive Dynamics. Build date: WAS 21/10/2011 Delivered 13/12/2011
Now: Evoque SD4 Coupe
Gone: TTS Roadster
Gone: Mini Cooper S
Gone: Mercedes SLK
(This post was last modified: 20-09-2011 08:11pm by paulus599.)
It's only libel when they disagree. In my sorry existence I find that one mans truth is another's lie. Sometimes it can be just as expensive proving the truth when someone disagrees. I speak from bitter experience. I won by the way.
Cheers
Arrived: SD4 Prestige Auto Coupe with Lux pack. Ipanema Sand with Black Panoramic Roof
Ambience Interior with Macassa wood.
Now a Jag XFR Kyanite Blue - wow what power.
At home and superb.
(This post was last modified: 20-09-2011 08:16pm by griff.)
20-09-2011 08:15pm
PAT
Posts: 228
Joined: Aug 2011
Location: Edinburgh
(20-09-2011 08:15pm)griff Wrote: It's only libel when they disagree. In my sorry existence I find that one mans truth is another's lie. Sometimes it can be just as expensive proving the truth when someone disagrees. I speak from bitter experience. I won by the way.
Cheers
No, it's only libel if they can prove that what you have written is untrue.
SD4 Prestige Coupe Auto, Fuji White, Pano roof, Park assist, Powered tailgate, Style 6 alloys, Element interior, Adaptive Dynamics. Build date: WAS 21/10/2011 Delivered 13/12/2011
Now: Evoque SD4 Coupe
Gone: TTS Roadster
Gone: Mini Cooper S
Gone: Mercedes SLK
How was your dealer experience?
