Booking a service

Our Evoque will be due for a service in early October. I got two years free servicing when I bought it last October. What's the score when booking a free service - are you treated different from a paying customer? Do you automatically get free collection/delivery or a courtesy car or is that just down to the individual dealership? How long in advance do you need to book? Thanks.

Shouldn't be any different, Just ensure it's agreed it's free when booking, extras like courtesy car/pickup are up to the dealer. I'd allow a month to book in advance, Dealers seem to be swamped with work at the moment.

Always had a "free" courtesy car myself, at least agreed in final price as I was paying, and once they bought the car to my work as they were late completing it. That's not the experience of everyone though.

If you book it well enough in advance most options are available from my dealers. A courtesy car for the duration or they come to your house and collect the car, or both! It's a busy time of year with folk getting services before they go on their hols. I have the five year transferable package which seems to be a good deal.