Australian Deliveries

Todays the day,the 19th, but i'm going to wait till wednesday for the status cause i went in on friday,and don't want to hassel too much,as i've done this quite alot since it was meant to be built in November.
I think the build date is the date they estimate it to be completed, so if i get my VIN on Wednesday,, it would prove to be true.
Really hope it's done now, and when i get that VIN, i might take you up on the tracking help....thanks chiggy.

I wouldn't worry about chasing them - they should be keeping you fully informed.

It's so unfortunate that like many dealer sales experiences here in Australia that there's no choice but to hassle them for info! Poor form Range Rover dealers.... buyers certainly not feeling like VIP's. Heck my recent Mercedes dealership's used car salesman showed 10x more customer care, and certainly RR is no where near Lexus service. Makes me kinda sad about it actually. Great product, poor customer service.

(20-12-2011 12:24pm)Bomberboy Wrote:  It's so unfortunate that like many dealer sales experiences here in Australia that there's no choice but to hassle them for info! Poor form Range Rover dealers.... buyers certainly not feeling like VIP's. Heck my recent Mercedes dealership's used car salesman showed 10x more customer care, and certainly RR is no where near Lexus service. Makes me kinda sad about it actually. Great product, poor customer service.

+1.

Pretty sure I'm out for this reason.

Went to look at an X5 yesterday......

I cant agree more.. having owned 3 Luxury vehicle (2 BMWs and one Merc) in my 28 years, i walked in to a LRRR dealer in Melbourne, all except one and i mean they all have no idea of customer service... no time to sit and talk and go through a potential sale, they looked at me, saying ahh, na he is not going to buy or they just can be bothered.

one dealer in particular was just a F&*king wanker. I am like how you going? his reply Fucking busy! I haven't sat all day, I am like you were sitting when i approached you, and I felt like saying I am not your mate and don't appreciate your f-ing words, every 2 sentences was something f-ing this or f-ing that.. he even went further to tell me that, he is going to have the best christmas ever, because of how many evoques he has sold.. and his tone got ruder and ruder, and I just couldn't be bothered with him. I asked for a glass of water and he said just go to the kitchen and there are glasses somewhere and a cold water filter. (Now, I run my own business and when a client comes over I offer a drink, if they say no and then later change their mind, I would still go and personally get them water or a drink or will ask my receptionist or someone to grab a drink, not tell my client there's the kitchen feel free!) here i didn't even get offered a drink.

on the other hand walk into a Merc or BMW dealer or Audi for that matter, and they go lets sit down, would you like a coffee or cold drink of any kind sir?
they want to actually help even if you are not going to buy, they will sit down and go through the vehicle.

I am 100% certain that, I am going to make an official complaint to LR regarding their customer service. and for those reasons I ended up buying my car from an interstate dealer at least the guy i was dealing with over the phone was helpful and answering my calls, even after the deal was done.

on a personal note, I cant wait to get my car and drive it to all 3 dealerships that I visited and I just want to rub it in one dealer and say - there you go mate, you just lost a 100k sale..and i want to speak to the dealer principle and say, your staff are SHIT! FIX it or I keep telling everyone that i meet how bad the experience has been.

RonnieNavani....

Can I guess that dealer was MLR at Port Melbourne?

(20-12-2011 11:05pm)DefLeppard Wrote:  RonnieNavani....

Can I guess that dealer was MLR at Port Melbourne?

Did u have a bad experience with them DefLeppard?

yes it was...

worst dealer..

Yes they spoil the line imo.