A Little Rant
Not much happening on the forum the last couple of days, so I thought I’d have a little rant about my LR dealership.
This probably won’t read too well, I’m writing as it comes to mind. Well, here goes……..
I placed my first Evoque order mid March, and like many have changed the Spec a couple of times since. No problems there. The dealership is not near me, so the changes were by email. Print out updated contract, sign and return hard copy to dealer. Well, I decided to move up a model last week as I wanted Xenon, fog’s and other options. I contacted the dealer, arranged an appointment face to face as I don’t trust this bloke. Something about him I can’t put my finger on, and my original experience at the dealership was rushed and even interrupted by lunch, where I was asked to return in 45 mins. Then when I returned, shoved into a small side office while he tried to sell an expensive Jag to another buyer.
Another dealer is miles away, so I stomached that treatment, and as my wise 13 yo daughter said at the time ‘ we’re here now, so just wait and order it Dad, saves us coming back’.
Well, I did go back last Thursday, and I must say the customer service has not changed. All very polite, but this guy acts as though he’s on speed. He doesn’t walk, more of a jog. He can’t wait to get the meeting over and done with and the impression I get, is that my order being low on their profit scale, is not very important to them, of little interest.
Now to the upgrade. My original order for the MY16 Pure (now discontinued in the uk) included the option for a spare wheel @€150,00. When I upgraded last week to the SE, the price had jumped to €230,00 for the spare. I was told they’d received an email from LR telling them of the mistake. Now, I know that as I signed the original contract, the lower price should be honoured by the dealer, and I should have argued the toss. The dealer said I had to pay the increase and was presented with the new contract to sign. I should have refused, but easier said than done when you’re ordering your dream car. What annoyed me, as I signed, he said he’d put some extra diesel in the car for me. Well, if that isn’t an admission of guilt, I don’t know what is!
OK, I thought, move on Andy, it’s only 80 Euros. So, I then asked if they would fit the 20’s style 7 I have purchased privately, including swapping over the TPMS. He phoned the maintenance dept.
(approximately 25 metre’s from where he was sitting) A conversation, then a few scribbled notes. He said, 20 minutes a wheel to do the job, the total would be €200,00 including tax. Dead 200? Another bloody scam, I thought!
I felt as though I was being beaten up here, but I then asked for a breakdown of the €875,00 on the road cost. I know the Carte Gris (log book) would cost under 400 Euros, the plates are tuppence, so where does the other 500 come from? Well, I get a courtesy car for 3 hours and priority treatment at the service desk…….whooopydo!
I understand that dealers are technically independent of LR, but they are still linked, and that being so, I feel let down by LR as well as the dealership.
I honestly feel like going back and giving the salesman a bitch slap and telling him that it’s people like me that pay his f’ing wages at the end of each month…………..But I won’t.
|
