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		<title><![CDATA[babyRR.com - The Range Rover Evoque Forum - Dealership Feedback]]></title>
		<link>https://babyrr.com/forum/</link>
		<description><![CDATA[babyRR.com - The Range Rover Evoque Forum - https://babyrr.com/forum]]></description>
		<pubDate>Fri, 10 Apr 2026 12:24:18 +0000</pubDate>
		<generator>MyBB</generator>
		<item>
			<title><![CDATA[Morrisons Land Rover, Stirling]]></title>
			<link>https://babyrr.com/forum/Thread-Morrisons-Land-Rover-Stirling</link>
			<pubDate>Tue, 09 Jan 2018 09:48:21 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Morrisons-Land-Rover-Stirling</guid>
			<description><![CDATA[On Jan 1st this family run dealership was sold to the John Clark Group - let us hope that the brilliant service and customer courtesy received under the Morrison family ownership continues in the new group..........]]></description>
			<content:encoded><![CDATA[On Jan 1st this family run dealership was sold to the John Clark Group - let us hope that the brilliant service and customer courtesy received under the Morrison family ownership continues in the new group..........]]></content:encoded>
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			<title><![CDATA[Guy Salmon LR, Northampton]]></title>
			<link>https://babyrr.com/forum/Thread-Guy-Salmon-LR-Northampton</link>
			<pubDate>Thu, 04 Jan 2018 22:43:45 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Guy-Salmon-LR-Northampton</guid>
			<description><![CDATA[Well how dealerships change. After buying 2 Evoque’s and 3 L494 Sports From here I doubt that we will ever use them again.<br />
<br />
Popped in today as Mrs Jim’s Evoque Dynamic is due to be changed in the next couple of months. Her car is a June 2014 with only 22,000 on the clock and was bought new from the dealership. We went in and asked for a trade in against a like for like vehicle. To begin with the trade in price offered actually made us gasp and was way under even what WBAC even offer. Then they worked out a “Special Customer” deal on a new Evoque.<br />
<br />
We left feeling very disappointed. On the drive home I spec’d up a car on Carwow and by the time we arrived home had 3 quotes for the same car we had priced up at Guy Salmon for a whooping £3800 cheaper. A quick call to the dealer offering the best price resulted in an increase of £1350 on the trade in price for Mrs Jim’s current car, which is a £5150 better deal than offered by Guy Salmon LR, Northampton.<br />
<br />
We are both very, very disappointed and quite angry on how a dealership, who we thought we had a good relationship with can offer us such a crap deal .......]]></description>
			<content:encoded><![CDATA[Well how dealerships change. After buying 2 Evoque’s and 3 L494 Sports From here I doubt that we will ever use them again.<br />
<br />
Popped in today as Mrs Jim’s Evoque Dynamic is due to be changed in the next couple of months. Her car is a June 2014 with only 22,000 on the clock and was bought new from the dealership. We went in and asked for a trade in against a like for like vehicle. To begin with the trade in price offered actually made us gasp and was way under even what WBAC even offer. Then they worked out a “Special Customer” deal on a new Evoque.<br />
<br />
We left feeling very disappointed. On the drive home I spec’d up a car on Carwow and by the time we arrived home had 3 quotes for the same car we had priced up at Guy Salmon for a whooping £3800 cheaper. A quick call to the dealer offering the best price resulted in an increase of £1350 on the trade in price for Mrs Jim’s current car, which is a £5150 better deal than offered by Guy Salmon LR, Northampton.<br />
<br />
We are both very, very disappointed and quite angry on how a dealership, who we thought we had a good relationship with can offer us such a crap deal .......]]></content:encoded>
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			<title><![CDATA[MMP Land Rover  - Dundee]]></title>
			<link>https://babyrr.com/forum/Thread-MMP-Land-Rover-Dundee</link>
			<pubDate>Wed, 11 Jan 2017 16:41:17 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-MMP-Land-Rover-Dundee</guid>
			<description><![CDATA[If your in Scotland and looking for a good garage to service your Evoque at much better value than main dealer you should consider MMP Land Rover.<br />
I had my Discovery 3 serviced by Mike there for years and am now taking my Evoque there.<br />
He knows them inside out and is fantastic value.<img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><br />
<br />
MMP Land Rover<br />
Address: 42 Baird Ave, Dundee DD2 3TN<br />
Phone: 07951 187204]]></description>
			<content:encoded><![CDATA[If your in Scotland and looking for a good garage to service your Evoque at much better value than main dealer you should consider MMP Land Rover.<br />
I had my Discovery 3 serviced by Mike there for years and am now taking my Evoque there.<br />
He knows them inside out and is fantastic value.<img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><br />
<br />
MMP Land Rover<br />
Address: 42 Baird Ave, Dundee DD2 3TN<br />
Phone: 07951 187204]]></content:encoded>
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			<title><![CDATA[Dealer Feedback - Kentdale Land Rover]]></title>
			<link>https://babyrr.com/forum/Thread-Dealer-Feedback-Kentdale-Land-Rover</link>
			<pubDate>Wed, 13 Jan 2016 09:52:08 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Dealer-Feedback-Kentdale-Land-Rover</guid>
			<description><![CDATA[Just had the Evoque into Kentdale Land Rover, Kendal for a second service and can recommend their service without hesitation.  Friendly knowledgable staff, reasonable pricing and all-round good experience.  <br />
<br />
Hunters of Preston take note! It was worth driving the extra 44 miles and spending a day in Kendal.<br />
<br />
Asked them to investigate an annoying spring type Squeak from NS front when going over bumps, they could not replicate the noise but replaced ARB bush under warranty based on experience, problem solved.<br />
<br />
Well done Kentdale.<img src="images/smilies-set/icon_thumbs.gif" style="vertical-align: middle;" border="0" alt="Thumbs Up" title="Thumbs Up" /><br />
<br />
(Martin hope this is in the right pace as there does not seem to be a Dealer Feedback thread) - Moved by moderator to Dealership Feed back section!]]></description>
			<content:encoded><![CDATA[Just had the Evoque into Kentdale Land Rover, Kendal for a second service and can recommend their service without hesitation.  Friendly knowledgable staff, reasonable pricing and all-round good experience.  <br />
<br />
Hunters of Preston take note! It was worth driving the extra 44 miles and spending a day in Kendal.<br />
<br />
Asked them to investigate an annoying spring type Squeak from NS front when going over bumps, they could not replicate the noise but replaced ARB bush under warranty based on experience, problem solved.<br />
<br />
Well done Kentdale.<img src="images/smilies-set/icon_thumbs.gif" style="vertical-align: middle;" border="0" alt="Thumbs Up" title="Thumbs Up" /><br />
<br />
(Martin hope this is in the right pace as there does not seem to be a Dealer Feedback thread) - Moved by moderator to Dealership Feed back section!]]></content:encoded>
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			<title><![CDATA[hatfields]]></title>
			<link>https://babyrr.com/forum/Thread-hatfields</link>
			<pubDate>Thu, 27 Aug 2015 18:18:33 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-hatfields</guid>
			<description><![CDATA[the best dealer I have used without a dought is hatfields Liverpool. treat you like a lord. bzzzzzzzzzzzzzzzzz<img src="images/smilies-set/icon_thumbs.gif" style="vertical-align: middle;" border="0" alt="Thumbs Up" title="Thumbs Up" />]]></description>
			<content:encoded><![CDATA[the best dealer I have used without a dought is hatfields Liverpool. treat you like a lord. bzzzzzzzzzzzzzzzzz<img src="images/smilies-set/icon_thumbs.gif" style="vertical-align: middle;" border="0" alt="Thumbs Up" title="Thumbs Up" />]]></content:encoded>
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			<title><![CDATA[Taggarts, Maryhill Road, Glasgow - Nightmare]]></title>
			<link>https://babyrr.com/forum/Thread-Taggarts-Maryhill-Road-Glasgow-Nightmare</link>
			<pubDate>Fri, 14 Aug 2015 00:02:46 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Taggarts-Maryhill-Road-Glasgow-Nightmare</guid>
			<description><![CDATA[Posting this here with permission from Martin...<br />
<br />
About 3 weeks ago the AB went into Taggarts to have a couple of niggles dealt with and for the front brake flexi recall to be carried out.<br />
<br />
The first problem has been ongoing since the car was new, and every other time it has been in they've always sent it home saying they weren't able to replicate the fault. When on the motorway doing 70 - 75mph, if you opened the window and shut it, it didn't seal. Last time it was in for a service in April they decided to email Land Rover and ask for guidance as they couldn't find a fault. Last time it did it I video'd the noise on my phone so that they could see I wasn't making it up. 3 months passed and we didn't hear a thing from them so I phoned them and was told to book it in again. This time I involved Land Rover as it was getting tiresome going back and forth for the same thing. Finally, they changed the door seal and thankfully it appears to have cured the problem.<br />
<br />
The second problem was when trying to start the car it was repeatedly clicking 3 or 4 times before it started. Again, this was reported at the service, but again, they were unable to replicate the fault. When I climbed in it to start it when leaving the dealer it clicked 3 times. I video'd this on my phone also as you could guarantee when it was cold that it wouldn't start. Anyway, when it went back in we got a phone call from Sharon on the service desk saying "We can't replicate the fault and there's no faults logged on the ECU so there's nothing wrong with it".<br />
<br />
When explaining that I didn't believe the ECU would log a failed attempt to start as the engine didn't actually turn over she got quite defensive and border line rude telling me that I was wrong and implied that I didn't know what I was talking about. Apparently she'd asked the workshop manager who had confirmed she was right. Anyway, they eventually after having the car for 3 days managed to replicate the fault and replaced the starter motor.<br />
<br />
When we went to collect the car I noticed that there was quite a noticeable stone chip on the leading edge of the back drivers door that wasn't there when it went in. It looked like they'd opened it and clipped it on the pillar of a ramp or something. As it's a dark coloured car and the chip was bright white it stood out like a sore thumb.<br />
<br />
The service manager and workshop controller came out to look at the chip in the carpark before we left and were very apologetic and said they'd get it in and sorted. Brian the service manager asked if we could wait for just over a fortnight as he wanted to be there when it was done so that he could ensure it was right before we collected the car. Despite his request, he was nowhere to be seen when dropping the car off, and when collecting it today he walked straight passed us without even acknowledging us.<br />
<br />
Between booking the car in for the remedial work originally and it going in there was a space of 2 weeks. We had previously spoken to them about changing the car for an L405 AB. We asked if they could organise an L405 demonstrator for us to have for a day when ours was in. When at the service desk they handed us the keys to a Discovery Sport stating that the Range Rover was out and no others were available, despite there being 5 sales cars right beside the front door.<br />
<br />
By the time we collected the RR it had been in the dealer for 4 days and nobody could tell us how to upgrade the sat nav. Sharon was adamant that we had to go to Navteq to buy the maps despite Navteq not actually existing any more. Here who now do the system clearly state on the website "contact your dealer". Even with this printed and on the table in front of her she was still saying that Taggarts can't help but she'd look into it and call us back. She never did.<br />
<br />
Anyway, the car went in on Monday this week to have the chip sorted out. Again, when booking it with the service manager we requested an L405 demo, this time we were given an Evoque with 500 miles on it, we climbed into it to see the Diesel light on and a range of 35 miles on it.  <img src="images/smilies-set/icon_rolleyes.gif" style="vertical-align: middle;" border="0" alt="Rolling Eyes" title="Rolling Eyes" />  <br />
<br />
We were told that the smart repair guy would just touch in the chip on our car and that would be the end of it. We asked them again, for a 4th time to look into updating the sat nav. Anyway, 48 hours passed and we got a phone call to say the car was ready. When asking about the sat nav, again, nobody knew what was going on. Apparently they've never updated the sat nav on a 12MY car before and they're different from all the others. They've now ordered a USB stick which can take 14 days to arrive so they need the car again.<br />
<br />
When we went to get the car today we were told that they ended up painting the entire door.  <img src="images/smilies-set/icon_eek.gif" style="vertical-align: middle;" border="0" alt="Shocked" title="Shocked" /> When we got there it was parked in the shade, a quick look at it and the colour match looked great. When we got it home and parked it in the sun my heart sank... This car has been detailed every 12 months and there isn't a swirl visible on any of it. The paint was perfect. Despite there being a "Do No Wash" sign in the car they've washed it with a brush or something as most panels now have swirls on them, however, the back door that was painted looks like it's been washed with a brillo pad, the leading edge of the drivers door and of the rear quarter have been caught by the machine polisher and the door is just covered in buffer trails. As well as that there are scratches on the door that you can click your finger nail in!!  <img src="images/smilies-set/icon_bigcry.gif" style="vertical-align: middle;" border="0" alt="Big Cry" title="Big Cry" /> <br />
<br />
Here's a few not great pictures of the paintwork. When I rang them and complained they said "It's the same guy we use to prep sales cars, he's usually very good". This car is now in worse condition then it was in when we dropped it off. I've told them that it's to be resolved by the detailer that we use regularly at their expense. Yet again, we need to wait for a phone call from the service manager.<br />
<br />
Also, despite there being a "Do Not Wash" sign they've washed the whole car rather then just the panel they needed clean.<br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3644_zpsdw2tbksq.jpg" border="0" alt="[Image: IMG_3644_zpsdw2tbksq.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3645_zpse3mfhmea.jpg" border="0" alt="[Image: IMG_3645_zpse3mfhmea.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3646_zpswltyz1eb.jpg" border="0" alt="[Image: IMG_3646_zpswltyz1eb.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3647_zpslkdtp7nv.jpg" border="0" alt="[Image: IMG_3647_zpslkdtp7nv.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3648_zps53rb3nl4.jpg" border="0" alt="[Image: IMG_3648_zps53rb3nl4.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3649_zpsv5zlcurd.jpg" border="0" alt="[Image: IMG_3649_zpsv5zlcurd.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3651_zpsczr0luuq.jpg" border="0" alt="[Image: IMG_3651_zpsczr0luuq.jpg]" /><br />
<br />
How they can think that it's acceptable to send something like this out as being completed is beyond me!<br />
<br />
Thinking back a few months, Taggarts also had our Freelander in as we could hear a drumming noise coming from the rear. Apparently they had it on the ramp with a stethoscope on the hubs and diff and couldn't find anything. They said it could be tyres but to rule that out we'd need to buy new tyres or pay labour costs for them to swap them front to back despite it being under warranty. <br />
<br />
We took the car away and slowly but surely the noise got worse. It was sent back in and they diagnosed a rear wheel bearing and changed it. The noise went away. <br />
<br />
Strange that they couldn't hear the noise or diagnose it the first time around when we could quite clearly hear it in the car. <br />
<br />
David.]]></description>
			<content:encoded><![CDATA[Posting this here with permission from Martin...<br />
<br />
About 3 weeks ago the AB went into Taggarts to have a couple of niggles dealt with and for the front brake flexi recall to be carried out.<br />
<br />
The first problem has been ongoing since the car was new, and every other time it has been in they've always sent it home saying they weren't able to replicate the fault. When on the motorway doing 70 - 75mph, if you opened the window and shut it, it didn't seal. Last time it was in for a service in April they decided to email Land Rover and ask for guidance as they couldn't find a fault. Last time it did it I video'd the noise on my phone so that they could see I wasn't making it up. 3 months passed and we didn't hear a thing from them so I phoned them and was told to book it in again. This time I involved Land Rover as it was getting tiresome going back and forth for the same thing. Finally, they changed the door seal and thankfully it appears to have cured the problem.<br />
<br />
The second problem was when trying to start the car it was repeatedly clicking 3 or 4 times before it started. Again, this was reported at the service, but again, they were unable to replicate the fault. When I climbed in it to start it when leaving the dealer it clicked 3 times. I video'd this on my phone also as you could guarantee when it was cold that it wouldn't start. Anyway, when it went back in we got a phone call from Sharon on the service desk saying "We can't replicate the fault and there's no faults logged on the ECU so there's nothing wrong with it".<br />
<br />
When explaining that I didn't believe the ECU would log a failed attempt to start as the engine didn't actually turn over she got quite defensive and border line rude telling me that I was wrong and implied that I didn't know what I was talking about. Apparently she'd asked the workshop manager who had confirmed she was right. Anyway, they eventually after having the car for 3 days managed to replicate the fault and replaced the starter motor.<br />
<br />
When we went to collect the car I noticed that there was quite a noticeable stone chip on the leading edge of the back drivers door that wasn't there when it went in. It looked like they'd opened it and clipped it on the pillar of a ramp or something. As it's a dark coloured car and the chip was bright white it stood out like a sore thumb.<br />
<br />
The service manager and workshop controller came out to look at the chip in the carpark before we left and were very apologetic and said they'd get it in and sorted. Brian the service manager asked if we could wait for just over a fortnight as he wanted to be there when it was done so that he could ensure it was right before we collected the car. Despite his request, he was nowhere to be seen when dropping the car off, and when collecting it today he walked straight passed us without even acknowledging us.<br />
<br />
Between booking the car in for the remedial work originally and it going in there was a space of 2 weeks. We had previously spoken to them about changing the car for an L405 AB. We asked if they could organise an L405 demonstrator for us to have for a day when ours was in. When at the service desk they handed us the keys to a Discovery Sport stating that the Range Rover was out and no others were available, despite there being 5 sales cars right beside the front door.<br />
<br />
By the time we collected the RR it had been in the dealer for 4 days and nobody could tell us how to upgrade the sat nav. Sharon was adamant that we had to go to Navteq to buy the maps despite Navteq not actually existing any more. Here who now do the system clearly state on the website "contact your dealer". Even with this printed and on the table in front of her she was still saying that Taggarts can't help but she'd look into it and call us back. She never did.<br />
<br />
Anyway, the car went in on Monday this week to have the chip sorted out. Again, when booking it with the service manager we requested an L405 demo, this time we were given an Evoque with 500 miles on it, we climbed into it to see the Diesel light on and a range of 35 miles on it.  <img src="images/smilies-set/icon_rolleyes.gif" style="vertical-align: middle;" border="0" alt="Rolling Eyes" title="Rolling Eyes" />  <br />
<br />
We were told that the smart repair guy would just touch in the chip on our car and that would be the end of it. We asked them again, for a 4th time to look into updating the sat nav. Anyway, 48 hours passed and we got a phone call to say the car was ready. When asking about the sat nav, again, nobody knew what was going on. Apparently they've never updated the sat nav on a 12MY car before and they're different from all the others. They've now ordered a USB stick which can take 14 days to arrive so they need the car again.<br />
<br />
When we went to get the car today we were told that they ended up painting the entire door.  <img src="images/smilies-set/icon_eek.gif" style="vertical-align: middle;" border="0" alt="Shocked" title="Shocked" /> When we got there it was parked in the shade, a quick look at it and the colour match looked great. When we got it home and parked it in the sun my heart sank... This car has been detailed every 12 months and there isn't a swirl visible on any of it. The paint was perfect. Despite there being a "Do No Wash" sign in the car they've washed it with a brush or something as most panels now have swirls on them, however, the back door that was painted looks like it's been washed with a brillo pad, the leading edge of the drivers door and of the rear quarter have been caught by the machine polisher and the door is just covered in buffer trails. As well as that there are scratches on the door that you can click your finger nail in!!  <img src="images/smilies-set/icon_bigcry.gif" style="vertical-align: middle;" border="0" alt="Big Cry" title="Big Cry" /> <br />
<br />
Here's a few not great pictures of the paintwork. When I rang them and complained they said "It's the same guy we use to prep sales cars, he's usually very good". This car is now in worse condition then it was in when we dropped it off. I've told them that it's to be resolved by the detailer that we use regularly at their expense. Yet again, we need to wait for a phone call from the service manager.<br />
<br />
Also, despite there being a "Do Not Wash" sign they've washed the whole car rather then just the panel they needed clean.<br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3644_zpsdw2tbksq.jpg" border="0" alt="[Image: IMG_3644_zpsdw2tbksq.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3645_zpse3mfhmea.jpg" border="0" alt="[Image: IMG_3645_zpse3mfhmea.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3646_zpswltyz1eb.jpg" border="0" alt="[Image: IMG_3646_zpswltyz1eb.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3647_zpslkdtp7nv.jpg" border="0" alt="[Image: IMG_3647_zpslkdtp7nv.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3648_zps53rb3nl4.jpg" border="0" alt="[Image: IMG_3648_zps53rb3nl4.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3649_zpsv5zlcurd.jpg" border="0" alt="[Image: IMG_3649_zpsv5zlcurd.jpg]" /><br />
<br />
<img src="http://i15.photobucket.com/albums/a376/David306/Range%20Rover%20Door/IMG_3651_zpsczr0luuq.jpg" border="0" alt="[Image: IMG_3651_zpsczr0luuq.jpg]" /><br />
<br />
How they can think that it's acceptable to send something like this out as being completed is beyond me!<br />
<br />
Thinking back a few months, Taggarts also had our Freelander in as we could hear a drumming noise coming from the rear. Apparently they had it on the ramp with a stethoscope on the hubs and diff and couldn't find anything. They said it could be tyres but to rule that out we'd need to buy new tyres or pay labour costs for them to swap them front to back despite it being under warranty. <br />
<br />
We took the car away and slowly but surely the noise got worse. It was sent back in and they diagnosed a rear wheel bearing and changed it. The noise went away. <br />
<br />
Strange that they couldn't hear the noise or diagnose it the first time around when we could quite clearly hear it in the car. <br />
<br />
David.]]></content:encoded>
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		<item>
			<title><![CDATA[Waterloo Ontario, JLR]]></title>
			<link>https://babyrr.com/forum/Thread-Waterloo-Ontario-JLR</link>
			<pubDate>Fri, 11 Apr 2014 20:57:36 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Waterloo-Ontario-JLR</guid>
			<description><![CDATA[Bought a baby RR from Waterloo.  <br />
<br />
Worked with Alexey and Jonathan.<br />
<br />
Wasn't sure if we wanted the sport or the Evo.  <br />
They lent us an Evo for a couple of days so my wife could try it out.  She loved it! <br />
Bought one next week. <br />
Sales team is great there and found me exactly what my wife wanted.  <br />
<br />
I wanted the car before the weekend and my wife was working Friday and Saturday.  <br />
So they got me to come in and do the paperwork during the day on Friday and Friday evening they stayed later so they could deliver the car and explain the car to my wife!<br />
<br />
Excellent customer service.  Would def buy another car from Alexey and Jonathan.]]></description>
			<content:encoded><![CDATA[Bought a baby RR from Waterloo.  <br />
<br />
Worked with Alexey and Jonathan.<br />
<br />
Wasn't sure if we wanted the sport or the Evo.  <br />
They lent us an Evo for a couple of days so my wife could try it out.  She loved it! <br />
Bought one next week. <br />
Sales team is great there and found me exactly what my wife wanted.  <br />
<br />
I wanted the car before the weekend and my wife was working Friday and Saturday.  <br />
So they got me to come in and do the paperwork during the day on Friday and Friday evening they stayed later so they could deliver the car and explain the car to my wife!<br />
<br />
Excellent customer service.  Would def buy another car from Alexey and Jonathan.]]></content:encoded>
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		<item>
			<title><![CDATA[Dan at Duckworth]]></title>
			<link>https://babyrr.com/forum/Thread-Dan-at-Duckworth</link>
			<pubDate>Mon, 07 Apr 2014 16:51:14 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Dan-at-Duckworth</guid>
			<description><![CDATA[Just ordered some items from Dan. <br />
Very quick, easy, and professional.<br />
Shipped right away to Canada.<br />
<br />
If you are looking for any items, I would def recommend Duckworth. <br />
Saved a good amount of money]]></description>
			<content:encoded><![CDATA[Just ordered some items from Dan. <br />
Very quick, easy, and professional.<br />
Shipped right away to Canada.<br />
<br />
If you are looking for any items, I would def recommend Duckworth. <br />
Saved a good amount of money]]></content:encoded>
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			<title><![CDATA[Hillendale Land Rover]]></title>
			<link>https://babyrr.com/forum/Thread-Hillendale-Land-Rover</link>
			<pubDate>Thu, 06 Mar 2014 19:12:38 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Hillendale-Land-Rover</guid>
			<description><![CDATA[Purchased my 2014 Range Rover Evoque through Hillendale Land Rover,Nelson.<br />
<br />
The experience was extremely pleasurable from the start of the purchasing process through to the delivery on the 1st March 2014.<br />
<br />
My main dealings were with Carl Jones,Sales Specialist,who was extremely helpful at all times with his expertise and first hand knowledge of the Range Rover Evoque.<br />
<br />
In his absence I also dealt with Tasleem Ahmed,who also was extremely helpful.<br />
<br />
The sales  team is headed by Mike Jeff's,Sales Manager,who I also met on a number of occasions and was also a pleasure to deal with.<br />
<br />
The team were excellent in all respects and I would highly recommend Hillendale Land Rover.]]></description>
			<content:encoded><![CDATA[Purchased my 2014 Range Rover Evoque through Hillendale Land Rover,Nelson.<br />
<br />
The experience was extremely pleasurable from the start of the purchasing process through to the delivery on the 1st March 2014.<br />
<br />
My main dealings were with Carl Jones,Sales Specialist,who was extremely helpful at all times with his expertise and first hand knowledge of the Range Rover Evoque.<br />
<br />
In his absence I also dealt with Tasleem Ahmed,who also was extremely helpful.<br />
<br />
The sales  team is headed by Mike Jeff's,Sales Manager,who I also met on a number of occasions and was also a pleasure to deal with.<br />
<br />
The team were excellent in all respects and I would highly recommend Hillendale Land Rover.]]></content:encoded>
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			<title><![CDATA[Can you recommend a dealer near Nottingham]]></title>
			<link>https://babyrr.com/forum/Thread-Can-you-recommend-a-dealer-near-Nottingham</link>
			<pubDate>Fri, 15 Nov 2013 11:14:01 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Can-you-recommend-a-dealer-near-Nottingham</guid>
			<description><![CDATA[I am about to start a new job in Nottingham and so will need to get my cars service done in UK early next year (as I have the 5 year service pack).  .  Since it doesn't matter about their labour rates due to the service pack, can any one recommend a rally good dealer within about 20 to 30 miles of Nottingham that focuses on customer service and not bul****t.<br />
<br />
Thanks]]></description>
			<content:encoded><![CDATA[I am about to start a new job in Nottingham and so will need to get my cars service done in UK early next year (as I have the 5 year service pack).  .  Since it doesn't matter about their labour rates due to the service pack, can any one recommend a rally good dealer within about 20 to 30 miles of Nottingham that focuses on customer service and not bul****t.<br />
<br />
Thanks]]></content:encoded>
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			<title><![CDATA[Land Rover Scarborough]]></title>
			<link>https://babyrr.com/forum/Thread-Land-Rover-Scarborough</link>
			<pubDate>Fri, 04 Oct 2013 14:51:04 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Land-Rover-Scarborough</guid>
			<description><![CDATA[Have had nothing but great service from the Land Rover Dealer in Scarbourgh Maine. Bought a 2013 Pure in Galway Green. My wife drives it. I loved it so much I bought a white one. Enjoying being a Baby RR family. Have had one service so far no issues! Keeping my fingers crossed.]]></description>
			<content:encoded><![CDATA[Have had nothing but great service from the Land Rover Dealer in Scarbourgh Maine. Bought a 2013 Pure in Galway Green. My wife drives it. I loved it so much I bought a white one. Enjoying being a Baby RR family. Have had one service so far no issues! Keeping my fingers crossed.]]></content:encoded>
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			<title><![CDATA[dealership feedback]]></title>
			<link>https://babyrr.com/forum/Thread-dealership-feedback</link>
			<pubDate>Wed, 19 Jun 2013 11:29:56 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-dealership-feedback</guid>
			<description><![CDATA[got my evoque dynamic replaced on the 30th May the first car had paint faults. The customer care ctr Saira Khatoon was fantastic and allthough the dealer needed a bit of pushing this time round Stratstone of Newcastle were fantastic the prinicpal of the group Neil Fox could not do enough to help resolve the problem and i need to mention Geoff Tulip and Mark Langley who helped ease the dissapointment of the first evoques failings <br />
I now feel at ease that the ongoing service i will get from Stratstone will be first class <br />
<br />
Thanks Harry.]]></description>
			<content:encoded><![CDATA[got my evoque dynamic replaced on the 30th May the first car had paint faults. The customer care ctr Saira Khatoon was fantastic and allthough the dealer needed a bit of pushing this time round Stratstone of Newcastle were fantastic the prinicpal of the group Neil Fox could not do enough to help resolve the problem and i need to mention Geoff Tulip and Mark Langley who helped ease the dissapointment of the first evoques failings <br />
I now feel at ease that the ongoing service i will get from Stratstone will be first class <br />
<br />
Thanks Harry.]]></content:encoded>
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			<title><![CDATA[Stratstone Newcastle - wtf!]]></title>
			<link>https://babyrr.com/forum/Thread-Stratstone-Newcastle-wtf</link>
			<pubDate>Thu, 17 Jan 2013 20:55:03 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Stratstone-Newcastle-wtf</guid>
			<description><![CDATA[Being a former Lexus owner I may have been spoilt in the past by top notch customer service, but Stratstone Newcastle must get the prize for the worst ever customer care.<br />
<br />
I booked the Evoque in for its first service and also to have the dreaded tailgate rattle resolved.<br />
<br />
Guy picked the car up from my home at 9am and returned two hours later to inform my wife that the rattle "disappeared" without them doing anything but if it was to return I could book it back in for them to have "another go".<br />
<br />
As well as this he also apologised for the interior not being valeted because "no one was there to carry that part out".<br />
<br />
Now I must admit that this was New Year's Eve but I did expect them to at least have spent a little time on sorting out the rattle but they obviously couldn't be arsed.<br />
<br />
This resulted in me leaving a very poor feedback score to head office which in turn led to the Service Manager ringing me and asking if he could "put things right" because he was so angry at the service that I'd received.<br />
<br />
I then agreed to meet him at my place of work at 7.30am last Tuesday so that he could take my car personally and also give me a chance to explain more about the offending rattle - guess what? He didn't even bother to turn up and hasn't contacted me since<img src="images/smilies-set/icon_evil.gif" style="vertical-align: middle;" border="0" alt="Evil" title="Evil" /><br />
<br />
This will be my first and last Land Rover - its back to Lexus as soon as possible so far as I'm concerned.]]></description>
			<content:encoded><![CDATA[Being a former Lexus owner I may have been spoilt in the past by top notch customer service, but Stratstone Newcastle must get the prize for the worst ever customer care.<br />
<br />
I booked the Evoque in for its first service and also to have the dreaded tailgate rattle resolved.<br />
<br />
Guy picked the car up from my home at 9am and returned two hours later to inform my wife that the rattle "disappeared" without them doing anything but if it was to return I could book it back in for them to have "another go".<br />
<br />
As well as this he also apologised for the interior not being valeted because "no one was there to carry that part out".<br />
<br />
Now I must admit that this was New Year's Eve but I did expect them to at least have spent a little time on sorting out the rattle but they obviously couldn't be arsed.<br />
<br />
This resulted in me leaving a very poor feedback score to head office which in turn led to the Service Manager ringing me and asking if he could "put things right" because he was so angry at the service that I'd received.<br />
<br />
I then agreed to meet him at my place of work at 7.30am last Tuesday so that he could take my car personally and also give me a chance to explain more about the offending rattle - guess what? He didn't even bother to turn up and hasn't contacted me since<img src="images/smilies-set/icon_evil.gif" style="vertical-align: middle;" border="0" alt="Evil" title="Evil" /><br />
<br />
This will be my first and last Land Rover - its back to Lexus as soon as possible so far as I'm concerned.]]></content:encoded>
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			<title><![CDATA[Duckworth landrover ]]></title>
			<link>https://babyrr.com/forum/Thread-Duckworth-landrover</link>
			<pubDate>Sat, 15 Sep 2012 21:55:15 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Duckworth-landrover</guid>
			<description><![CDATA[Duckworths at market rasen were abserlutley brilliant, they keyp me informed on Delivery, bent over backwards to get the car to me even thou I was working they delivered  it to work. They made everything easy for me<br />
Thanks Tim Smith &amp; the team]]></description>
			<content:encoded><![CDATA[Duckworths at market rasen were abserlutley brilliant, they keyp me informed on Delivery, bent over backwards to get the car to me even thou I was working they delivered  it to work. They made everything easy for me<br />
Thanks Tim Smith &amp; the team]]></content:encoded>
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			<title><![CDATA[WESTOVER LAND ROVER - SALISBURY]]></title>
			<link>https://babyrr.com/forum/Thread-WESTOVER-LAND-ROVER-SALISBURY</link>
			<pubDate>Wed, 05 Sep 2012 17:09:41 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-WESTOVER-LAND-ROVER-SALISBURY</guid>
			<description><![CDATA[As some know, I have just collected my Evoque from Westover Landrover in salisbury. This is my second purchase from this dealership and I must say contrary to the usual Landrover snobbish attitude and unhelpfulness of salesmen these guys are awesome and the reason why I bought from them again this year and will do when ordering my next one (Dynamic) next year <img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><br />
<br />
Great sales service and always on hand to provide any required aftersales service. I do not live local to them but more than prepared to travel to this dealership to get anything sorted out <br />
<br />
Keep up the good work I say <img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" />]]></description>
			<content:encoded><![CDATA[As some know, I have just collected my Evoque from Westover Landrover in salisbury. This is my second purchase from this dealership and I must say contrary to the usual Landrover snobbish attitude and unhelpfulness of salesmen these guys are awesome and the reason why I bought from them again this year and will do when ordering my next one (Dynamic) next year <img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><br />
<br />
Great sales service and always on hand to provide any required aftersales service. I do not live local to them but more than prepared to travel to this dealership to get anything sorted out <br />
<br />
Keep up the good work I say <img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" />]]></content:encoded>
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			<title><![CDATA[The Worst Experience of my Life - Dealeship TP Topping Enniskillen]]></title>
			<link>https://babyrr.com/forum/Thread-The-Worst-Experience-of-my-Life-Dealeship-TP-Topping-Enniskillen</link>
			<pubDate>Mon, 27 Aug 2012 20:26:20 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-The-Worst-Experience-of-my-Life-Dealeship-TP-Topping-Enniskillen</guid>
			<description><![CDATA[I have read some wonderful stories on here on how people were treated by their Dealership. There are also a few bad stories. Now Sit back and read my awful experience with a Dealer Principal who believes he never makes mistakes because he has 35 years in the industry. Click on the link to my letter of complaint. It's in PDF format and on Google Documents. Here is the link: <a href="https://docs.google.com/open?id=0B702RV9mBoGMUWxvTUJqVDMtR1U" target="_blank">https://docs.google.com/open?id=0B702RV9...UJqVDMtR1U</a>]]></description>
			<content:encoded><![CDATA[I have read some wonderful stories on here on how people were treated by their Dealership. There are also a few bad stories. Now Sit back and read my awful experience with a Dealer Principal who believes he never makes mistakes because he has 35 years in the industry. Click on the link to my letter of complaint. It's in PDF format and on Google Documents. Here is the link: <a href="https://docs.google.com/open?id=0B702RV9mBoGMUWxvTUJqVDMtR1U" target="_blank">https://docs.google.com/open?id=0B702RV9...UJqVDMtR1U</a>]]></content:encoded>
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			<title><![CDATA[Rocar Moores - Huddersfield]]></title>
			<link>https://babyrr.com/forum/Thread-Rocar-Moores-Huddersfield</link>
			<pubDate>Wed, 23 May 2012 19:41:34 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Rocar-Moores-Huddersfield</guid>
			<description><![CDATA[The guys at Rocar Moores saved our sanity.  After being thoroughly messed about at our local dealers we cancelled our original order.  Not an easy decision after waiting so long, which is probably why they were so surprised...<br />
So armed with the LR dealer locator I nabbed the email addresses of fifteen dealers in the North of England and emailed them explaining the situation we now found ourselves in.  Of the fifteen emailed four replied; one offered a couple of demo cars that were too far away from what we wanted and two offered August/September build slots.  However Rocar Moores talked us through their demo cars finally offering us a build slot from one of their managers orders.  They then went out of their way to ensure that our customer experience was altogether better and what you would expect spending the most we have ever spent on a car.  Contact was received from them without having to call/email first which was a shock <img src="images/smilies-set/icon_cool.gif" style="vertical-align: middle;" border="0" alt="Cool" title="Cool" /> and all questions, no matter how stupid, were answered quickly and politely.  We couldn't recommend them highly enough from our experience of the company so far.]]></description>
			<content:encoded><![CDATA[The guys at Rocar Moores saved our sanity.  After being thoroughly messed about at our local dealers we cancelled our original order.  Not an easy decision after waiting so long, which is probably why they were so surprised...<br />
So armed with the LR dealer locator I nabbed the email addresses of fifteen dealers in the North of England and emailed them explaining the situation we now found ourselves in.  Of the fifteen emailed four replied; one offered a couple of demo cars that were too far away from what we wanted and two offered August/September build slots.  However Rocar Moores talked us through their demo cars finally offering us a build slot from one of their managers orders.  They then went out of their way to ensure that our customer experience was altogether better and what you would expect spending the most we have ever spent on a car.  Contact was received from them without having to call/email first which was a shock <img src="images/smilies-set/icon_cool.gif" style="vertical-align: middle;" border="0" alt="Cool" title="Cool" /> and all questions, no matter how stupid, were answered quickly and politely.  We couldn't recommend them highly enough from our experience of the company so far.]]></content:encoded>
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			<title><![CDATA[Landrover Coventry]]></title>
			<link>https://babyrr.com/forum/Thread-Landrover-Coventry</link>
			<pubDate>Wed, 18 Apr 2012 08:24:00 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Landrover-Coventry</guid>
			<description><![CDATA[I am wondering if anyone else has dealt with Guy Salmon Coventry and what your experience was like?<br />
<br />
I found the service to be very good before I ordered the car, they were responsive, quick to return calls and emails and I liked the sale guys I dealt with.  After ordering the car I find emails not replied to from the servicing department re: servicing costs until I chase for a response, emails not replied to by the sales guy until I send a 2nd one copying in the sales manager.  Now I have a new contact in sales and had to cancel a planned test drive on Monday, I asked for a call back monday and called again yesterday morning requesting they call me to arrange another test drive.  <br />
<br />
I also spoke to the business manager last week for an example of leasing compared to PCP repayments based on my current spec - no email as promised and no call to find out when I'm next in the dealer as I had said I would try to see him on Monday.<br />
<br />
I wonder if I will hear from them today?  I am near Coventry tomorrow and really want to take a manual SD4 out to compare with an Auto SD4.<br />
<br />
I'm starting to feel like this is the standard customer service you get in many car dealerships - they just don't care about you once you have paid the deposit.]]></description>
			<content:encoded><![CDATA[I am wondering if anyone else has dealt with Guy Salmon Coventry and what your experience was like?<br />
<br />
I found the service to be very good before I ordered the car, they were responsive, quick to return calls and emails and I liked the sale guys I dealt with.  After ordering the car I find emails not replied to from the servicing department re: servicing costs until I chase for a response, emails not replied to by the sales guy until I send a 2nd one copying in the sales manager.  Now I have a new contact in sales and had to cancel a planned test drive on Monday, I asked for a call back monday and called again yesterday morning requesting they call me to arrange another test drive.  <br />
<br />
I also spoke to the business manager last week for an example of leasing compared to PCP repayments based on my current spec - no email as promised and no call to find out when I'm next in the dealer as I had said I would try to see him on Monday.<br />
<br />
I wonder if I will hear from them today?  I am near Coventry tomorrow and really want to take a manual SD4 out to compare with an Auto SD4.<br />
<br />
I'm starting to feel like this is the standard customer service you get in many car dealerships - they just don't care about you once you have paid the deposit.]]></content:encoded>
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			<title><![CDATA[Guy salmon in Sheffield]]></title>
			<link>https://babyrr.com/forum/Thread-Guy-salmon-in-Sheffield</link>
			<pubDate>Mon, 19 Mar 2012 22:46:35 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Guy-salmon-in-Sheffield</guid>
			<description><![CDATA[<span style="font-family: Times New Roman;">Cannot fault our dealership - have been a Landrover fan for a while - however freelander family until this baby RR. Knew all the bits and pieces we asked about and when didnt know something would find out for us. Kept us in the loop about the wait (oh seemed so long). Exchange offer was very fair for our FL2 too!<br />
Previous experience of the dealership includied keeping secure compound open after hours when our freelander became sick and had to travel on a lowloader from Northwest (and manger even drove us into town). Service has always been fast and efficient - just hope our evoque is not going to need their repair servcie. We delighted by the care they have offered.</span>]]></description>
			<content:encoded><![CDATA[<span style="font-family: Times New Roman;">Cannot fault our dealership - have been a Landrover fan for a while - however freelander family until this baby RR. Knew all the bits and pieces we asked about and when didnt know something would find out for us. Kept us in the loop about the wait (oh seemed so long). Exchange offer was very fair for our FL2 too!<br />
Previous experience of the dealership includied keeping secure compound open after hours when our freelander became sick and had to travel on a lowloader from Northwest (and manger even drove us into town). Service has always been fast and efficient - just hope our evoque is not going to need their repair servcie. We delighted by the care they have offered.</span>]]></content:encoded>
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			<title><![CDATA[Macrae & Dick Inverness --- Michael Bennett -- Excellent Customer Service]]></title>
			<link>https://babyrr.com/forum/Thread-Macrae-Dick-Inverness-Michael-Bennett-Excellent-Customer-Service</link>
			<pubDate>Sat, 03 Mar 2012 20:15:14 +0000</pubDate>
			<guid isPermaLink="false">https://babyrr.com/forum/Thread-Macrae-Dick-Inverness-Michael-Bennett-Excellent-Customer-Service</guid>
			<description><![CDATA[<img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><br />
<br />
Well I have after long wait picked my car on Thursday -- absolutely love it !!!  Well worth the wait !!<br />
<br />
Would recommend this dealership - excellent customer service !!!!<br />
<br />
<img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" />]]></description>
			<content:encoded><![CDATA[<img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><br />
<br />
Well I have after long wait picked my car on Thursday -- absolutely love it !!!  Well worth the wait !!<br />
<br />
Would recommend this dealership - excellent customer service !!!!<br />
<br />
<img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" /><img src="images/smilies-set/icon_biggrin.gif" style="vertical-align: middle;" border="0" alt="Very Happy" title="Very Happy" />]]></content:encoded>
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