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+--- Thread: Im moaning again! (/Thread-Im-moaning-again)
RE: Im moaning again! - ED209 - 16-03-2012 07:38pm
No 8 full days since i mailed dealer, no reply,
I have really given up caring now, balls to them!
RE: Im moaning again! - Evo-king - 16-03-2012 08:17pm
All I can say to you is pay them a visit, that's if you can restrain yourself, this treatment is rubbish.
RE: Im moaning again! - eastrnma - 16-03-2012 09:00pm
(15-03-2012 11:48pm)drdom Wrote: I think my sales rep is actually ignoring the slightly uncomfortable email I sent him a week ago!! Had a reply on a quick question, but nothing about the many questions I asked. Feel a drive and some stamping are coming next week!
After my difficult delivery, I posted a customer review on Yelp http://www.yelp.com/biz/herb-chambers-land-rover-of-sudbury-sudbury-2#hrid:2rJ0xcz0cxwLVbDv9LH76g/src:self and they contacted me almost immediately (within 2 hours of the start of business the next day). Ironically, this was the first time they'd ever called or returned a message since I give them my deposit... Although they were extremely apologetic about experience, they offered nothing but excuses, and once again, I was left with an empty thankless feeling.
Apparently, an apathetic dealer network is the status quo when dealing with JLR. If you find a good one - let us know!
- moanmoanmoan
RE: Im moaning again! - SiT - 16-03-2012 10:15pm
ED209 - Why don't you visit the dealer and see them face to face..? email is an easy excuse to say "i skipped over it, very sorry" or something along those lines but a face to face you can read much much more.