12-06-2012, 08:19pm
I placed my order on 1st Marchand was told September delivery.
I established early on that my "salesman" doesnt know anything about customer service, calling back, giving info - you get the idea.
In desperation, I contacted a lovely lady at LR. she lets me know the allocation that goes to the dealer.
she does not know who gets what within the dealership
last month, through sheer luck, the salesman told my husband my place in the queue.
so June rolls around and I wait for a call from my lady at LR. silence.
my husband called the salesman (as I literally cannot stand to talk to him, or I will give him a piece of my mind) this month the salesman said nothing. NOTHING. they have had no allocation, no news.
even the second hand cars are being sold abroad.
In desperation I called my LR contact who said she doesnt know what is going on and will get back to me by Friday and try and see if she can find out the next allocation
I cannot get any answers!
I will have no car in September as I hand my current one back and I now have no idea whatsoever when or IF I will get an Evoque.
the salesman said to my husband that new customers ordering today are being quoted delivery March 2013.
I am happy for those who are taking delivery soon, but reading it is making me depressed and angry for my situation.
If anyone can shed some light / give a valued opinion as to why things have gone from bad to worse, I would be very pleased to hear it.
thanks in advance
I established early on that my "salesman" doesnt know anything about customer service, calling back, giving info - you get the idea.
In desperation, I contacted a lovely lady at LR. she lets me know the allocation that goes to the dealer.
she does not know who gets what within the dealership
last month, through sheer luck, the salesman told my husband my place in the queue.
so June rolls around and I wait for a call from my lady at LR. silence.
my husband called the salesman (as I literally cannot stand to talk to him, or I will give him a piece of my mind) this month the salesman said nothing. NOTHING. they have had no allocation, no news.
even the second hand cars are being sold abroad.
In desperation I called my LR contact who said she doesnt know what is going on and will get back to me by Friday and try and see if she can find out the next allocation
I cannot get any answers!
I will have no car in September as I hand my current one back and I now have no idea whatsoever when or IF I will get an Evoque.
the salesman said to my husband that new customers ordering today are being quoted delivery March 2013.
I am happy for those who are taking delivery soon, but reading it is making me depressed and angry for my situation.
If anyone can shed some light / give a valued opinion as to why things have gone from bad to worse, I would be very pleased to hear it.
thanks in advance