25-05-2012, 11:48am
Hi,
Does anyone have any experience of land rover assist ?
So far I'm fairly appalled by their service (or lack thereof)!
Last evening my evoque decided to drop into 'restricted performance' mode.
I rang LR assist who decided to send an AA man instead of a LR specialist.
He arrived to say that he could do nothing as he could not read any faults.
It later transpired that an LR specialist had been on his way but had been diverted.
So the AA man contacted LR and I was advised that somebody would come to look at the car before midday today.
I have just had a call to say that the specialist who was going to attend has called in sick today (presumably they knew this a few hours ago and have simply decided not to tell me).
They have arranged for another to attend at some time between 1 and 2 this afternoon.
I live in hope.
So my 2 month old car has been sitting outside a friends house, 300 miles from my home, for 18 hours since the fault was called in. Meanwhile I cannot go to work and I have the prospect of how to get home this evening. I have no idea if they can fix the fault and no idea how long it will take hem to get me a replacement vehicle if they cannot.
Wish me luck
Does anyone have any experience of land rover assist ?
So far I'm fairly appalled by their service (or lack thereof)!
Last evening my evoque decided to drop into 'restricted performance' mode.
I rang LR assist who decided to send an AA man instead of a LR specialist.
He arrived to say that he could do nothing as he could not read any faults.
It later transpired that an LR specialist had been on his way but had been diverted.
So the AA man contacted LR and I was advised that somebody would come to look at the car before midday today.
I have just had a call to say that the specialist who was going to attend has called in sick today (presumably they knew this a few hours ago and have simply decided not to tell me).
They have arranged for another to attend at some time between 1 and 2 this afternoon.
I live in hope.
So my 2 month old car has been sitting outside a friends house, 300 miles from my home, for 18 hours since the fault was called in. Meanwhile I cannot go to work and I have the prospect of how to get home this evening. I have no idea if they can fix the fault and no idea how long it will take hem to get me a replacement vehicle if they cannot.
Wish me luck