18-04-2012, 09:24am
I am wondering if anyone else has dealt with Guy Salmon Coventry and what your experience was like?
I found the service to be very good before I ordered the car, they were responsive, quick to return calls and emails and I liked the sale guys I dealt with. After ordering the car I find emails not replied to from the servicing department re: servicing costs until I chase for a response, emails not replied to by the sales guy until I send a 2nd one copying in the sales manager. Now I have a new contact in sales and had to cancel a planned test drive on Monday, I asked for a call back monday and called again yesterday morning requesting they call me to arrange another test drive.
I also spoke to the business manager last week for an example of leasing compared to PCP repayments based on my current spec - no email as promised and no call to find out when I'm next in the dealer as I had said I would try to see him on Monday.
I wonder if I will hear from them today? I am near Coventry tomorrow and really want to take a manual SD4 out to compare with an Auto SD4.
I'm starting to feel like this is the standard customer service you get in many car dealerships - they just don't care about you once you have paid the deposit.
I found the service to be very good before I ordered the car, they were responsive, quick to return calls and emails and I liked the sale guys I dealt with. After ordering the car I find emails not replied to from the servicing department re: servicing costs until I chase for a response, emails not replied to by the sales guy until I send a 2nd one copying in the sales manager. Now I have a new contact in sales and had to cancel a planned test drive on Monday, I asked for a call back monday and called again yesterday morning requesting they call me to arrange another test drive.
I also spoke to the business manager last week for an example of leasing compared to PCP repayments based on my current spec - no email as promised and no call to find out when I'm next in the dealer as I had said I would try to see him on Monday.
I wonder if I will hear from them today? I am near Coventry tomorrow and really want to take a manual SD4 out to compare with an Auto SD4.
I'm starting to feel like this is the standard customer service you get in many car dealerships - they just don't care about you once you have paid the deposit.