15-11-2011, 01:45pm
Hi there, I actually wanted to title this thread a little stronger but thought that it would probably breach guidelines.
I bought a Prestige Sd4 in September and had a large number of problems with the midlands based dealership. Most of the problems were due to poor customer service and a particularly weak a salesman who made error after error, including:-
Attempting to overcharge by £1000
Forgetting to complete a cherished transfer
Forgetting to put on the vehicles tax disc
Very poor hand-over experience with the salesmans knowledge very weak
Putting the wrong number plates on the car at delivery
Giving me a completely different registration number for insurance purposes, which meant that in all the dealer had supplied three separate numbers.
Taking two further days to supply a set of correct registration plates and the asking me to remove the old incorrect ones and fit the new.
Forgetting to order a rigid boot liner and suggesting that rather than them send one out to me that I order one locally.
Then not sending the liner out on the day they promised to do so.
There were other issues of a more minor nature.
However, yesterday we went away for a few days and I swapped the optional rubber mats for the supplied prestige mats and it seemed fairly apparent that they were not the premium mats. in view of this I contacted the dealership and gave them the part numbers and asked them to check it for me. The salesman has just suggested that I order a new set from a local dealer to compare the difference as he says the part numbers that I supplied are different to the ones dealers use for ordering from LR. I would have hoped he could have checked the codes that I had given him against the ones that they had in stock. Any thoughts?
I bought a Prestige Sd4 in September and had a large number of problems with the midlands based dealership. Most of the problems were due to poor customer service and a particularly weak a salesman who made error after error, including:-
Attempting to overcharge by £1000
Forgetting to complete a cherished transfer
Forgetting to put on the vehicles tax disc
Very poor hand-over experience with the salesmans knowledge very weak
Putting the wrong number plates on the car at delivery
Giving me a completely different registration number for insurance purposes, which meant that in all the dealer had supplied three separate numbers.
Taking two further days to supply a set of correct registration plates and the asking me to remove the old incorrect ones and fit the new.
Forgetting to order a rigid boot liner and suggesting that rather than them send one out to me that I order one locally.
Then not sending the liner out on the day they promised to do so.
There were other issues of a more minor nature.
However, yesterday we went away for a few days and I swapped the optional rubber mats for the supplied prestige mats and it seemed fairly apparent that they were not the premium mats. in view of this I contacted the dealership and gave them the part numbers and asked them to check it for me. The salesman has just suggested that I order a new set from a local dealer to compare the difference as he says the part numbers that I supplied are different to the ones dealers use for ordering from LR. I would have hoped he could have checked the codes that I had given him against the ones that they had in stock. Any thoughts?