13-01-2012, 03:23pm
As some of you will remember, my Evoque was damaged in a car park incident by an unfortunate lady who was obviously blinded by it's beauty! After negotiating with the insurance company, they agreed to let me choose my own repair centre...with it being a Land Rover, I mistakenly thought that it would be best if it was repaired by a Land Rover Dealership...so, straight on to the phone at my local Stratstone Body Shop and all was well in the world...very helpful, very quick to respond, and the repairs only took 3 weeks which included the Christmas period...so, all in all, a great experience.
However, when the car was returned to me...some bits had been completed well, some bits not completed at all, a bumber assembly alignment issue has arrisen (they say it must have been like it before as the assembly can't be adjusted...it wasn't, but who cares, it's a Land Rover bought from Stratstone so sort it regardless), and some new marks and scratches have been added to the front of the car for good measure!
Car rejected and sent back...should be back to me on Tuesday, but why do I have this feeling that it will need to be rejected again!
I have sent a message to the Dealer Principle who has written back to inform me that he has no Involvement or Operational Control of the body shop...brilliant!
I tend not to publish my woes but £50k is shed load of money for me to spend on a car and I need a rant!
What I would say is that the lady on the phones at the body shop is awesome and has to some extent given me hope that there are SOME good people there! It is a shame that at a Management and Quality Control level, they are clearly lacking.
The only thing that has given me reason to cheer, is that the Insurance Company is now refusing to pay for the extended hire car duration as it is down to poor work by the Body Shop...so I'm guessing it is now costing the Body Shop somewhere in the region of £200 per day to pay for my Hire Car.
Rant over. Happy weekend!
However, when the car was returned to me...some bits had been completed well, some bits not completed at all, a bumber assembly alignment issue has arrisen (they say it must have been like it before as the assembly can't be adjusted...it wasn't, but who cares, it's a Land Rover bought from Stratstone so sort it regardless), and some new marks and scratches have been added to the front of the car for good measure!
Car rejected and sent back...should be back to me on Tuesday, but why do I have this feeling that it will need to be rejected again!
I have sent a message to the Dealer Principle who has written back to inform me that he has no Involvement or Operational Control of the body shop...brilliant!
I tend not to publish my woes but £50k is shed load of money for me to spend on a car and I need a rant!
What I would say is that the lady on the phones at the body shop is awesome and has to some extent given me hope that there are SOME good people there! It is a shame that at a Management and Quality Control level, they are clearly lacking.
The only thing that has given me reason to cheer, is that the Insurance Company is now refusing to pay for the extended hire car duration as it is down to poor work by the Body Shop...so I'm guessing it is now costing the Body Shop somewhere in the region of £200 per day to pay for my Hire Car.
Rant over. Happy weekend!