10-12-2018, 03:57pm
Last Tuesday morning my wife went out to the Evoque to travel to work, on starting the car and moving it about 10ft there was a complete loss of steering and a terrible grinding sound. The car was recovered to a well known and respected indy garage up this way. They phoned on Friday to say that the motor had completely sheared off the steering rack and the repair cost would be £2,600. The car is 4 and a half years old with 60,000 miles on the clock we have owned it since new and for the first three years it was serviced and maintained by a main dealer in Edinburgh, the 4th yearly service was carried out at the indy garage it was recovered to. We contacted LR customer services to see what they could do. We have spoken to three mechanics now, one a well respected LR mechanic and all have stated that this should never happen to a car of only 4 years old and it must be a manufacturing fault. We have now had the vehicle moved to a main dealer on the advice of customer service so they can look at it as they would not take the report of the indy garage.
Has anybody else had this problem if so did LR admit to it being a manufacturing fault. We have not had the report from the dealer yet, they said they could not look at it till Thursday even though they know whats wrong with it.
We are obviously going to try to get them to admit the problem lies with them, and yes we are prepared for a fight with them if needs be. We have had dealing with them before when the oil cooler went on our Defender that was just over three years old we did get them to pay some of the repair bill for that, so we know what to expect.
What is more of a concern is that we have been told that it could of sheared off at anytime, would have been a bit scary if it had happened whilst doing 70mph on the motorway. Any info/ammunition anybody may have would be gratefully recieved
Has anybody else had this problem if so did LR admit to it being a manufacturing fault. We have not had the report from the dealer yet, they said they could not look at it till Thursday even though they know whats wrong with it.
We are obviously going to try to get them to admit the problem lies with them, and yes we are prepared for a fight with them if needs be. We have had dealing with them before when the oil cooler went on our Defender that was just over three years old we did get them to pay some of the repair bill for that, so we know what to expect.
What is more of a concern is that we have been told that it could of sheared off at anytime, would have been a bit scary if it had happened whilst doing 70mph on the motorway. Any info/ammunition anybody may have would be gratefully recieved