UK dealers worthy of recommendation

(19-12-2011 09:02pm)jonty Wrote:  Hillendale at Junction 12 on the M65 in Lancashire are the best dealership I have dealt with in 30 yeras

You must be having a laugh, I went in to make a enquiry, they wouldnt give me the time of day. I am still waiting for the sales women to return my call. Would never step into there showroom again.

The one thing I would say about this thread is that there are very few posts with recommendations of dealers is it something that JLR need to address as the service across the country seams very poor.

(19-12-2011 11:37pm)Louie Wrote:  The one thing I would say about this thread is that there are very few posts with recommendations of dealers is it something that JLR need to address as the service across the country seams very poor.

+1. Out of interest, did you purchase your RRE from the local dealer? I ask as I am located near you.

(19-12-2011 11:23pm)xxxx5 Wrote:  You must be having a laugh, I went in to make a enquiry, they wouldnt give me the time of day. I am still waiting for the sales women to return my call. Would never step into there showroom again.

Can only comment from my personal experience.

(19-12-2011 11:23pm)xxxx5 Wrote:  You must be having a laugh, I went in to make a enquiry, they wouldnt give me the time of day. I am still waiting for the sales women to return my call. Would never step into there showroom again.

I agree, i got exactly the same reception. Enquired in person to arrange a test drive. Told all the sales people were busy, so they took details to phone back to arrange. Still waiting for the call over a month later. Ordered elsewhere a few weeks later. Woeful attitude in my opinion

Encouraging to see so many positive reports about dealer experiences on here.
Can't say I'll be recommending my dealer to anyone sadly but at least my car has arrived and I'm happy with it - it will be going elsewhere for service however

I'd like to put in a good word for Morrisons in Stirling. It is a breath of fresh air to deal with a family owned company rather than the usual corporate multiples. Excellent service from a team that care about customer service and keeping the customer for the future rather than the usual target driven stealers.

+1 Simon, Morrison's of Stirling are my local dealership and i brought 5 cars through them over 10 years. I still use them for servicing and IMHO they are unbeatable on that front. I had a better offer on the purchase of a new RRS 5 years ago from Lookers Park Royal and that is why I use them for purchasing new cars, but if Allan Morrison and his team made me a better offer on a new car then I would be back like a shot. First rate dealership experience on both the sales and servicing at both Morrisons and LPR though.
There are 2 outlets I will not even cross the showroom threshold of in Scotland they were so rude to me as an existing LR customer - Shields in Glasgow - absolutely awful experience when I had an appointment made weeks earlier to have a test drive of a V8iES Disco2, appeared for the test drive to be totally ignored by everybody in the showroom, even the receptionist who was too busy to attend to me as she was eating her packet of crisps and supping a can of iron bru...... the sales staff were similarly occupied and I considered that business must been so good for them they didn't need to sell me a top of the range Disco2 and I went to Morrisons of Stirling instead.
The other is Taggarts Motherwell....................... another bunch of disinterested sales persons who even told me they thought I could not afford to buy a new Defender, despite having parked outside their showroom in a few months old FFRR!
Stratstone Perth have always been very attentive but I have always been offered better deals elsewhere - at least they treat you like a customer should be treated unlike Taggarts Motherwell and Shields.
Taggarts Maryhill Road in Glasgow have also always been very attentive whenever I have been into their showroom.

For those in Central Scotland who don't want to use a franchised service outlet for servicing once their car has fallen out of warranty then I can recommend GEMM at Larbert. They are a small company of land Rover enthusiasts (one of their staff is the Chairman of the Scottish Land Rover Owners Club and their MD is the ex Chairman, several of their staff compete in all the LR offroad racing events too) - they look after my Defender when it needs work on it and have very reasonable prices - sometimes genuine LR parts are cheaper from them than up the road at Morrison's too!

I had excellent service from Farnell Bradford, I know others on this forum had a different experience but I can only go on how I was treated. In fact I only popped in to Farnells whilst my Audi was being serviced and enquirer about the Evoque last August (unaware that it hadn't yet been launched), they invited me to the launch, provided me with lots of info, went out of the way with the test drive and kept me informed of progress once I'd placed the order. The handover was thorough and the car was immaculately presented with a full tank of fuel.

Westover Land Rover, Christchurch, Dorset. (Stuart Hall).

Great service, always kept informed of what was happening at every stage. They delivered the new car in under 3 months and the handover was superb.

Best new car experience I have ever had!!!

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